Amina Wendy

Organized, reviewed, and maintained employee loan documentation to ensure completeness and compliance

Entered and managed loan beneficiary data in Excel, including loan type, amount, and due dates

Verified supporting documents and ensured all loan files complied with internal policies and procedures

Assisted in updating and standardizing internal procedures and documentation for personal loan policies

Responded promptly to employee inquiries regarding loans, providing guidance or redirecting them to the appropriate departments

Streamlined loan tracking processes, reducing errors and improving turnaround time, handling 50+ loan requests monthly

Greet and assist customers, ensuring a professional and welcoming experience

Respond to customer inquiries and provide accurate information about banking products and services

Process daily banking transactions including deposits, withdrawals, and transfers with high accuracy

Assist with cash operations and ensure proper ATM monitoring and control

Handle account openings and closures, as well as banking card issuance and follow-up

Provide account statements and support clients with routine banking requests

Manage customer complaints and deliver quick and effective solutions

Support loan processing by collecting required documents and following up on basic credit files

Perform daily accounting closures and ensure accuracy of financial records

Manage internal and external mail and administrative tasks