Operations Agent
TLS CONTACT
Total years of experience :4 years, 0 Months
TLScontact manages visa and consular services for government clients around the world. The company concentrates on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing its government clients to focus on their core decision-making role. Main Responsabilities:
-Provide exceptional customer service to visa applicants, addressing inquiries and resolving issues promptly
-Ensure visa applicants provide all required documents as stipulated in the checklist
-Obtain and examine all relevant information/documents presented by visa applicants
-Maintain, daily, a clean desk/workstation
-Participate in several security-related trainings
Main responsabilities :
Produced creative visuals through Adobe Creative Cloud Suite
Created ready-to-print brochures, e-commerce catalogs, leaflets, postcards, business cards, etc...
Created different social media contentS
Developed and pitched creative concepts.
Main Responsibilities: Dec 2021 - Mar 2022
-Researched keywords to increase website traffic
-Wrote blog posts
-Produced appealing product descriptions
Main responsabilities:
Drafted a SWOT analysis Conducted a Digital Benchmarking
Created social media Contents
Designed social media visuals
As a digital marketing intern, I Created a marketing video to promote an evening organized in the hotel. Besides, I also designed many brochures for the hotel in addition to the existing ones. I also obtained an engagement with prospective clients by emailing them.
As a Guest Relations intern, I did make many courtesy calls to resident guests to check their needs. I also handled many guest complaints and concerns in an efficient and timely manner. Also, I responded to many online posted guest feedbacks.