Enterprise Account Manager
Jeraisy Computer & Communication Services
Total years of experience :18 years, 9 Months
Responsible for the planning, design, optimization maintenance, measurement and reporting of our clients websites, ecommerce, social media, click-to-customer-service, and demand generation programs to increase brand awareness and preference, generate qualified leads, improve customer service, increase ecommerce and offline sales . Provide influential leadership to digital marketing department team, IT, Sales, Marketing, Regulatory, and Executive team members, as well as outside agencies and vendors, in order to achieve this objective.
▪ Provide the best e-commerce solutions, online payments & payments gateway online & Social Marketing, Mobile applications to clients for growing their brands. Also giving the tools, features, and reliable platform to drive traffic and increase sales. B2B, B2C, C2C, Google Ads, Facebook, Twitter, Instagram Ads and SEO.
▪ Overseeing the development and enhancement of systems and integrating new systems with those existing.
▪ Developing standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for it staff and all end-users.
▪ Providing support services to meet organisational requirements.
▪ Providing network services infrastructure and solutions
▪ Lead the strategy, development, execution and optimization of paid digital efforts, including display advertising, mobile, SEM and SEO
▪ Manage e-mail marketing programs, lists, imports, and permissions
▪ Manage all social media marketing programs and campaigns (Facebook, Instagram, Google ads, Twitter .etc )
▪ Analyze and report on customer behaviour insights.
▪ Conduct landing page and e-mail campaign tests.
▪ Develop and write digital content and maintain content publishing editorial calendar
▪ Coordinate online sales and marketing events.
▪ Ensure digital design is optimized for branding, impact, SEO, web development, etc.
▪ Oversee all technology operations (e.g. network security) and evaluate them according to established goals.
▪ Responsible for the day-to-day delivery of an IT Support Service to University Faculties, Schools and Departments. Monitoring and reporting on service requirements, they will assist in developing the IT Support Service, whilst nurturing positive relationships with the customer-base and staff within the Computing Services Department.
▪ Provide professional leadership and operational management to the team, taking responsibility for the management and development of the team, implementing service standards and developing common systems and processes based on industry best practice.
▪ Ensure that the IT Support Service is efficient, effective and can adapt to changing circumstances.
▪ Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
▪ Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
▪ Manage information technology and computer systems.
▪ Plan, organize, control and evaluate IT and electronic data operations.
▪ Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
▪ Design, develop, implement and coordinate systems, policies and procedures.
▪ Ensure security of data, network access and backup systems.
▪ Act in alignment with user needs and system functionality to contribute to organizational policy.
▪ Identify problematic areas and implement strategic solutions in time.
▪ Audit systems and assess their outcomes.
▪ Preserve assets, information security and control structures.
▪ Handle annual budget and ensure cost effectiveness.
Analyzing user requirements
▪ Researching, designing and writing new software programs
▪ Testing new programs and fault finding
▪ Evaluating the software and systems that make computers and hardware work
▪ Developing existing programs by analyzing and identifying areas for modification
▪ Integrating existing software products and getting incompatible platforms to work together
▪ Writing and testing code and then refining and rewriting as necessary and writing operational documentation with technical authors.
▪ Maintaining systems by monitoring and correcting software defects and working closely with other staff, such as project managers, graphic artists, UX designers, other developers, systems analysts and sales and marketing professionals
▪ Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying current operating systems
Projects:
▪ SIS - Students Information System
▪ Alumni CV Databank
▪ Utilize captured requirements, develop, amend and maintain new and existing software.
▪ To provide input across the full project life-cycle, at times guiding the solution from concept
through development, testing and onto post implementation support.
▪ Act as a key member of the Development Team communicating progress against milestones and
post implementation reviews
▪ Work in a structured manner in line with policy/guidelines and more closely with Technical.
Architects, Business Analysts, Project Managers and Team Leaders as the project dictates.
▪ Ensure that operational systems are designed, developed and fully supported in line with policies, standards and procedures.
Instructor for Computer Science courses .
Instructor for Tawjehe & High School Computer Courses.
The Master of Science in Computer Science provides you with a comprehensive background in: algorithms, computational theory, computer architecture, operating systems, compiler design and software based systems theory and design of modern high-level programming languages and applications in development of systems software design and analysis of efficient algorithms advanced topics in computer architecture, illustrated by case studies from classic to modern processors, including large-scale computer systems topics specific to your area of specialization, such as software engineering, computer security, networks, computer graphics, databases, information security, and artificial intelligence
Best Project in the country for the year 2005.
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