operation coach
Sacoor Brothers
Total years of experience :14 years, 9 Months
•Motivate, manage, train sales team to reach the target, maintain company image and achieve high customer service all day
•Achieve the store daily target and monthly target
•Achieve high store KPIs
•Achieve high index rating as per company standards for customer satisfaction
•Manage store merchandising pass the store monthly Auditing
•Solve customer complains ability
•Maintain adequate stocks of items all the time in accordance with the logistic team
•Achieve positive inventory
•Models personal and professional integrity
•Attracts and recruit’s solid candidates for all position
•Proven success with training and developing
•Organised and forward planer, pays attention to details
• Greets and welcomes all customers entering the store
•Assist customers in locating merchandise
• Gives advice and guidance on product selection to customers
• Ensures clear and pertinent communication of ongoing promotions
•Ensures promotion materials in store are up to date and in impeccable conditions
•Presents merchandise upon request
•Stocks shelves and furniture with merchandising as per merchandising rules
•Collects merchandise
•Processes cash and card payments
•Ensures complete and infallible follow through of all customers requests
•Answers customers queries
• Assists in pricing activities
•Receives, unpacks, scans and stores stock as
• Transfers stock and materials as per company's rules
through direct calls and regular visits to corporates, automobile shops, etc
Nurtured relationships with prospects and existing customers.
Represented company services to prospects and current clients.
Carried out dealings to maximize sales activity.
Formulated daily reports as needed by the supervisor.
Coordinated with the Supervisor about competitive activity in territory.
Ensured that all customers received excellent service through direct sales, and prompt and courteous service.
Assisted customers with questions needs and purchases.
Cultivated successful relationships with retail customers.
Completed each transaction in a quick and efficient manner.
Greeted each customer that came into the store in a warm manner.
Prepared merchandise for display.
Assisted customers with purchase decisions.
Assisted in physical inventory counts.
Helped customers try on or fit merchandise.
Educated customers about company’s offers and price plans.
Promoted company’s products and services
Phone screening and scheduling appointments for interviewing.
Received and reported customer’s feedback to the management about the service provided by the company in order to solve the issues and enhance future service quality.
Helped customers with travelling package deals and booking flight tickets towards destinations of desire.
Opening and closing the store.
Shop maintenance and Ambiance.
Handling cash.
Greeting the customers and taking down their contact details for the future communication.
Thorough product knowledge.
Ensure that the presentation materials are in good condition.
Report the daily sales to operation managers at the end of the day.