Assistant FOM / Operations Trainer
Grand Hyatt Doha
مجموع سنوات الخبرة :22 years, 10 أشهر
Responsibilities
• Assisting / Covering the FOM in the daily operation and administering front office functions.
Reviewing and preparing P&L monthly reports.
Conducting audits within Rooms division to stand on areas of improvement.
Analyze the training needs of the division and make the training calendar accordingly.
Analyze Audit reports and make action plans accordingly.
Making development plans for potential staff.
Preparing the annual training budget for rooms division.
Updating manning and conducting interviews for new recruitment that staff on different levels are performing well..
2 April, 2011 to April 30 2012 Front Office Assistant Manager Grand Hyatt Doha 249 Rooms & Suites and 91 Villa Residences
Responsibilities
• Assisting Front Office Manager in the day to day operation.
• Handling all guest complaints.
• Ensure the smooth running of the operation with the FO team, Safely and professionally.
• Ensuring that the FO team is totally supported, well trained, fully equipped.
June, 2007 to March 2011 Front Office Team Leader Hyatt Regency Sharm El-Sheikh 5* Deluxe 471 Rooms & Suites and Royal villas.
Responsibilities
* Making sure that the G.S Team is supplying the highest possible level of customer care and service whether in the public eye or in back of house areas, C/ In, C/out, Etc.
* To deal with minor residents complaints ensuring management are informed and follow up assistance given to guests
* To hold training and communication meetings as required.
* To liaise with other departments to ensure the control of administration procedures and operation and security of all property and money.
* Operating the Regency Club ( 81 Superior rooms and suites and royal villas)
July 2006 to June 2007 Senior Receptionist Hilton Hurghada Long Beach 5* 911 Rooms & Suites
Responsibilities
* To ensure the smooth and efficient operation of reception by the effective use of the reception team, to the Hilton Brand Standards.
* Tracking up-selling and make sure that maximum occupancy and rates are achieved whenever possible using suggestive up-selling.
* Making sure that the maximum occupancy and revenue is achieved through the up-selling strategy.
* Enhance the team and Implement a full training plan within the front office.
February 2005 to July 2006 Receptionist Hilton Hurghada Long Beach 5* 911 Rooms & Suites
Responsibilities
* Assisting guests with various requests and enquiries C/in, C/Out, restaurant bookings, transportation, flight reconfirmation etc.
* Ensure that all reservations are correctly handled in line with rate management and any other selling guide lines.
* Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire
* To correctly post all pay-in vouchers from all departments and record all coverings received (Cash or Credit)
July 2001 to July 2005 (Summer Training) Telephone Operator / Reservationist / Receptionist Hilton Hurghada Plaza 5* 320 Rooms & Suites
Responsibilities
* Assisting guests with various requests and enquiries C/in, C/Out, restaurant bookings, transportation, flight reconfirmation etc.
* Ensure that all reservations are correctly handled in line with rate management and any other selling guide lines.
* Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire.
* To correctly post all pay-in vouchers from all departments and record all coverings received (Cash or Credit)
Bachelors degree in Tourism Studies (Faculty of Tourism & hotels Alexandria Uni., Egypt)