SR.CUSTOMER SERVICE OFFICER & ASST. PAYROLL TEAM LEADER
AJMAN BANK
Total years of experience :14 years, 8 Months
Designation : Customer Service Officer / Sr.payroll Officer & Operations.
Company : Ajman Bank, Head Office, Sharjah. U.A.E.
Duration : 2009 - till Date.
Ajman Bank is a leading medium sized Islamic bank working in UAE with the head office in Dubai BCT, the bank is associated with UAE’s Royal Family, and have 10 plus branches & sub branches across the country.
Primary Duties and Responsibilities:
Customer Service Officer: (Sharjah Branch)
Purpose of Job: Assist to CSM and look and at Retail End.
• Meeting the Enquiry of the Customer Till his Satisfactory which is my 1st Priority. To Assist in maintaining record of money market deals confirmations, counter party confirmation and broker confirmation
• Quality Assurance front desk for the Customers.
• Handling all types of Finance with team till the core.
• Documents Analyst for all types of Finance.
• Daily balancing of Contingent Liabilities.
• Manual activation of contract AOF, CASA.
• Data quality control and reconciliation. Finalizing the Matrix for WPS.
•Any other assignment to be given from time to time by the line managers/ Head of the department
Sr.Payroll Officer (Head Branch)
Purpose of Job: To effectively process Listing/Wps payroll & agreements for the department
Assist and provide support Branches and Fund Transfer Unit desk. And rectify the SIFILE.
•To check & reconcile all STL of (Pay Rolls ) with summary provided by Branch on daily basis. Maintaining the Agent for A/C reconciliation for all branches.
•To initiate and maintain immediate follow-up with branches regarding Company`s A/C and unsettled Fund entries as well as transactions not reported /discrepancies.
•Co-ordinate with CSO regarding branch opening A/c.
•CRS Reporting to SBP.
•Maintain forward contracts for new companies.
•Daily follow up with IT for Bulk Accounts.
•Daily calling NI for Debit Cards & Pins.
•Reporting to Pay roll manger about daily activities and update in all aspects.