IT Help Desk
MULTI TECHNOLOGY SOLUTION-MTS
مجموع سنوات الخبرة :16 years, 1 أشهر
IT helpdesk in Kuwait university “Shuwaikh and Jabriya University”
Working on footprint system, reply calls related to IT issues and create requests
Assist and support in solving software problem, change windows setting, troubleshooting,
office 365 setting, installing online soft wares and change some printer setting
Create KU email, reset password, change and edit information for KU users using Kuwait university self-service system
Help users to online download office 365, One drive, Mate lab, Moodle and Teams
Assist user to change some telephone setting, transfer calls to mobiles, edit password
and some general telephone setting
Present support to KU users how to use Kuwait university web in registration, training and courses track, search in libraries and web electronic services
Complete KU courses in customer services, outlook, Excel web and anger management
Working as technical Support for tablet in “Jabriya and Maria Alqebtia secondary school”
Installing, configuring tablet software, create account for MOE students and teachers
Prepare reports, monthly maintainace reports, presentations and technical reports
Help teachers and students to use tablet and get benefit from electronic bag
Prepare educational cources and training for student and teachers to develp E-learning process
Prepare electronic exams and implement E-learning process
Connect teachers and student in class room using netsupport program to help teacher control student tablets and export individual report for every student
WEB ADMIN for co. website
Monitor, modify, improve, update, add news, edit brands information, using content management system (CMS) program, corel draw and photoshop softwares .
Worked as IT-support member my duties was : Monitor and control users accounts and policies in active directory, install win server and prepare domain controller, , showrooms backup system, install new operating system ( windows 7, win 8, ...), format H/D, installing required softwares, fix problems in users computers in head office .
Assist in the development of the basic and advance the modular Training courses on Microsoft outlook to guide users in company also help in training related to IT dep.
Al Obour Academy , Cairo ,Egypt Bachelor of Computer Science Concentration : Computer Science Very Good Degree year 2004