Club Manager
Anytime Fitness
Total years of experience :19 years, 3 Months
Club Manager
Organise and supervise all of the administrative activities that facilities the smooth running of the office
Design and implement office policies by establishing standards and procedures
Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement
Completes operational requirements by scheduling and assigning employees and also following up on work results
Ensuring administrative and office staff are doing their job, working with vendors, planning events
Recording office expenditure and managing the budget
Organising and chairing meetings with the staff, thereby typing the agenda and taking minutes
Arranging regular testing for electrical equipment and safety devices
Managing filling systems
Responsible for managing employees, ensuring compliance with company policies, resolving issues and facilitating communication between senior managers and administrative employees
Creation and maintenance of operational manuals and instruction guides
Resolving employee problems and as well as complaints from clients and customers
Update managers on issues and challenges at the lower level and provide input on possible solutions
Supervise the reception area
Deal with all walk-in customers queries with regards to booking of facilities or enlistment in aquatics programs
Administer the aquatics membership system
Ensure the communication of schedule changes etc. to members
Train, develop and appraise job performances of all employees
Responsible for safety and housekeeping
Audit to ensure admin SOP's are followed
Promote aquatics through contacts and offers
Assist with customer problems on pool deck during ladies time
Implement management strategies and continuous improvement schemes
Certified from Q-TEL for excellent skills shown in the toughest customer competition for Feb 2012
Manage customers' accounts
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries plus handling and resolving their complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Record details of inquiries, comments and complaints and details of actions taken
Perform customer verification and keep records of customer interactions and transactions
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage administration, communicate and coordinate with internal departments
Follow up on customer interactions
Leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
Revising and implementing the sales strategies plans
Generating sales opportunities by identifying appropriate business targets
Providing a professional and excellent level of customer service with existing and new customers
Supervise the shift that you are scheduled, completing all assigned duties
Handle customer issues, resolution and communicate escalated issues to the Sales Manager
Supervise Sales Representatives
Assist with sales rep questions, concerns and product/service questions
Create reports showing Sales %, install %, adherence, and attendance etc.
Make sure all employees adhere to company policies and procedures
Deliver positive feedback, Employee Rewards and Customer Recognition to employee
Communicate all employee relations issues, concerns, and incidents to Sales Manager
Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
Organizing and coordinating office operations and procedures to ensure organizational efficiency
Design and implement office policies, Establish standards
and procedures and Organize office operations and
procedures
Supervise office staff, Monitor and record long distance
phone calls, Prepare time sheets.
Control correspondences, Review and approve supply
requisitions
Liaise with other agencies, organizations and groups, Update
organizational memberships
Supervise office staff
Assign and monitor clerical and secretarial functions, recruit
and select office staff
Orient and train employees by providing on the job and other
training techniques
Supervise staff and evaluate their performance
Maintain office records
Ensure filing systems are maintained and up to date
ensuring effective transfer of files and records
Define procedures for record retention
Ensure protection and security of files and records, Ensure
personnel files are up to date and secure
Transfer and dispose records according to retention
schedules and policies
Maintain office efficiency
Plan and implement office systems, layout and equipment
procurement
Anticipate needed supplies, Verify receipt of supply
Logistics specialist:
Provide support for logistics management tasks such as supportability analysis, documentation, statistical data/analysis, support programs, progress assessment, test plan assessment, support-related testing, supply support, logistics data, logistics support deficiencies, maintenance analysis, spares/equipment/personnel requirements, demonstration models, retrofits, warranties, research, warranty plans, implementation and cost versus benefits analysis.
In charge of all aspects of the company with a focus on its finance. Oversee managers of all departments making sure employees stay motivated and work as a team. The mission is always to make sure the company remains profitable
Allocate, co-ordinate and supervise company resources including vehicles, permanent removals staff and sub-contractors, in order to arrange receipt, despatch and transport of customer goods in the most cost effective and efficient manner whilst ensuring all such activities enhance the customer service objectives of the company
Carry out tasks and responsibilities within limits of authority
Liaise with clients regarding schedules, services and operational matters
Brief and de-brief all removal lists and owner drivers on a daily basis in accordance with branch work instructions
Liaise with the sales department and provide direction to warehouse staff regarding customer requirements
Produce and distribute relevant written/printed operational instructions
Monitor and maintain the standard of paperwork completed by operative staff in accordance with Company requirements
Liaise with the Customer Services Officer in regard to missing or damaged goods and relevant customer comments
Delegate tasks and responsibilities through subordinate operational staff
Operate the computer to record and update operational information and source reports
Provide information on training needs and assist in implementation of Company operative training programs
Report vehicle and equipment deficiencies to the Warehouse Supervisor
Ensure that employees and owner drivers are adequately instructed in safe processes of work and are competent to perform the task assigned
Carry out counselling of contractors/removal lists regarding work carried out under this position's instructions
2000 - 2004 Bachelor's of Tourism & Hotel Management College, Helwan University