HR Specialist/Administrative Assistant
Qatar Finland International School
Total years of experience :15 years, 6 Months
Key Responsibilities:
HR Specialist:
• Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
• Preparing contracts for successful candidates.
• Preparing Staff Handbooks.
• Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
• Administering payroll and maintaining employee records.
• Planning, and sometimes delivering, training - including inductions for new staff;
• Negotiating with staff and their representatives on issues relating to pay and conditions.
• Assisting new staff in finding appropriate Hotel, Apartments, and in immigration papers.
• Issuing Work permit for locally hired.
Administrative Assistant:
• Meet the parents and introduce them to the school.
• Handle the admissions process.
• Maintain Student information system.
• Issue invoices for tuition fees/ Follow up with parents.
• Handle related issues with Supreme Education Council.
• Write weekly reports to SEC.
• Translation English documents to Arabic and vice versa.
• Take minutes of meetings.
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Payments Cheques Processing Officer - Service Delivery Dep., HSBC Bank Egypt
Handling and processing all the transactions and documents related to outward and inward cheques for collection.
➢ INWARD CHEQUES For Collection ( ICC): * Handling all the inward cheques sent for collection through verifying the customer signatures on the cheques and other banks authorized signatories according to limits set.
* Processing the payment of the cheque via telex transfer or demand draft as per the beneficiary bank requirement.
* Follow up with the concerned branches on any discrepancies and errors to ensure customer satisfaction.
➢ Outward Cheques For Collection: * Handling all the cheques sent for collection and ensures the timely and accurate processing of funds to the customer account.
* Follow up with domestic and foreign banks to investigate the status of the cheques.
* Follow up with the branches to rectify any errors in customer deposit forms.
* Following up on cheques sent for collection via courier - liaising with Snags and Investigation section to send tracers for long outstanding items.
* Sending cheques Via RDC and cash letter for collection.
* Settlement of cash letter and normal collection on daily basis.
➢ Cheques Outsourcing System (COS)
* Maintaining new PCM companies on COS database.
* Adding new COS stock online and allocating new serials for outsourcing cheques, demand drafts and cashier orders.
* Printing all the cheques requests received via COS system
* Ensuring timely and accurate delivery to the customers according to the SLA.
* Printing end of day report to ensure that all the stock levels are well maintained.
* Following up with PCM team on any discrepancies or errors.
* Handling and filing all the customer documents received from PCM team.
➢ Unclaimed Demand Drafts and Cashier orders.
* Handling the demand drafts and cashier orders outstanding for more than one year.
* Sending tracers on the outstanding Demand Drafts and Cashier Orders.
* Ensuring that the unclaimed DDs and COs are transferred to the proper unclaimed balances.
* Ensuring proper filing of the outstanding cases to be easily retrieved.
* Ensuring that all the proper documentation and requests are available in case customer requested to cancel the issued DD or CO.
12/2008 to 02/2009
Payments Processing Officer for Outward Transfers - Service Delivery Dep., HSBC Bank Egypt
➢ Interpreting and processing Telex Transfer instructions in order to reach the customer satisfaction level by prioritizing and completing the transfer in accordance to the procedures set.
➢ Verifying the customer signatures on the provided applications.
➢ Checking and reviewing the applications to ensure that all the mandatory details have been correctly provided.
➢ Ensuring the appropriate attraction of the proper charges from the loaded data on HUB and report any discrepancies.
➢ Strictly abide to the SLA while producing high level of accuracy.
➢ Allocating the best suitable route of funds to meet the customer required destination using correct routing data (swift code, fed wires and sort codes)
➢ Adhering to compliance and CBE regulatory requirements.
9/2008 to 10/2008
Account Officer - Customer Service Dept., Aramex Shipping Company
➢ Interacting with customers to provide information in response to inquiries about the services.
➢ Explaining how to use the service.
➢ Handling and resolved customer's complaints.
➢ Gathering information about problems that faced the customers to make
check-lists.
07/2005 Loans Center Dep., NSGB Bank Egypt
➢ Performing I-SCORE with CBE bank.
➢ Coordinating with the branches and following up for any outstanding errors and/or missing documents.
➢ Preparing the final contracts for the approved loans applicants
➢ Ensuring the appropriate filing for the closed cases.
11/2008 Bank Assurance Dep., Allianz Insurance Company Egypt
➢ Setting meetings with customers to introduce Insurance related products and services.
MISC. INFORMATION:
* Ms.Windows
* Ms.Office Applications
* IBM Domino Lotus Notes Mail/Applications User
2008 B.Sc. of Commerce Major Accounting - English Section Cairo University Major Grade: V.Good General Grade: Good
2004 High School Certificate Orouba Language School Grade: 94.5% Science section
