Business Operations Specialist
Microsoft Egypt
Total years of experience :14 years, 4 Months
• Working within the Services Department
• Handling contractual activities for both MCS & premier customers
• Responsible to drive Operational Excellence by ensuring processes are highly efficient through regular process improvements initiatives
• Handling all the partners purchase orders
• Handling all the partners/customers complaint and following till completion
• Working closely with finance team on removing bad debts and collection of delayed invoices
• Handling logistics for visitors to the department
• Handling all the department meetings & offsites
• Handling the giveaway and samples inventory
• Helping Services Lead with his travel arrangements & booking
• Updating and maintaining the MD’s calendar
• Coordinating and setting up high-level conference calls, board and management meetings, special events and travel arrangements
• Acting as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff
• Providing superior administrative support to MD, including correspondence, coordination, communications and problem resolution.
• Handling logistics for VIP visitors
*Managing the office of the GM
*Handling all incoming calls, faxes, letters, etc.
*Organizing the GM Agenda, appointments, meetings, conference calls, events, travel arrangements, etc.
*Handling the Office invoices
* Preparing needed reports and updating files, and presentations
*Communicating with other Departments.
*Responsible for Public Relations related to the GM office, handling all customer complaints and solving all issues.
* Handling customer complaints through IBM Customer Management System till reaching the solution and guarantee the customer satisfaction.
*Helping Foreigner guests and taking care of logistics (Transportation, hotel reservations, etc.)
* Handling all secretarial work for the Department.
* Handling the Sales Manager office
* HR Coordinator
*Handling department mail (incoming & outgoing)
*Handling & registration of the incoming invoices for the different departments.
*Managing the CFO office (schedule, meetings, events, etc.)
*Responsible for the Department filing, correspondence, expenses, etc.
* Preparing needed reports and updating files, and presentations
