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Amitha Sara Joy, Handhold Support Engineer.

Amitha Sara Joy

Handhold Support Engineer.·Kerala State IT Mission

Kuwait

Bachelor's degree, btech computer science and engineering

Work experience

Total years of experience: 9 years, 5 months

Handhold Support Engineer.

February 2019 - Present

Kerala State IT Mission

Kerala, India

February 2019 - Present

• Removed and replaced malfunctioning components to correct
hardware problems
• Configured hardware, devices and software to set up work
stations for employees
• Explained technical information in clear terms to non-technical
individuals to promote better understanding
• Removed malware, ransom ware and other threats from laptops
and desktop systems
• Responded to support requests from end users and patiently
walked individuals through basic troubleshooting tasks
• Installing operating system and supporting packages for
implementation of software
• Assign IP address to end-users
Company industry:
IT Services
Job role:
Information Technology

Network engineer

November 2014 - November 2016

(first solutions Pvt Ltd,

Kerala, India

November 2014 - November 2016

 Overall development and maintenance of computer systems
Company industry:
Software Development
Job role:
Information Technology

Education

College of Engineering, Kottarakkara, Cochin University.

April 2014

April 2014

Bachelor's degree, btech computer science and engineering

India

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RESOURCEFULNESS
Intermediate
RESOURCEFULNESS
Intermediate
SELF CONFIDENCE
Intermediate
SELF CONFIDENCE
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Administration
Expert
Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Technical Support
Expert
Technical Support
Expert

Languages

English

Intermediate

Malayalam

Native Speaker