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Amjad Abu Ebaid, Business Development, Back Office, Sourcing, Customer Service

Amjad Abu Ebaid

Business Development, Back Office, Sourcing, Customer Service·Amor Jordan for advanced jewelry technology

Jordan

Diploma, Computer Sciences

Work experience

Total years of experience: 20 years, 10 months

Business Development, Back Office, Sourcing, Customer Service

June 2017 - Present

Amor Jordan for advanced jewelry technology

Balqa, Jordan

June 2017 - Present

Dynamic and results-driven Business Development professional with a strong track record of
driving revenue growth, expanding market presence, and building long-term strategic
partnerships. Skilled in identifying new business opportunities, negotiating high-value deals, and
developing data-driven strategies that support organizational goals. Known for strong
communication, analytical thinking, and the ability to thrive in fast-paced environments.

Company industry:
Administration Support Services

Business Development Executive

May 2017 - Present

Amor Jordan

As Salt, Jordan

May 2017 - Present

- Identify, evaluate, and pursue new business opportunities to expand the company’s market presence.
- Develop and execute strategic business development plans aligned with company objectives.
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Conduct market research to identify trends, customer needs, and competitive positioning.
- Prepare and deliver compelling sales presentations, proposals, and pitches.
- Manage the full sales cycle from lead generation to deal closure.
- Collaborate with marketing and product teams to optimize go-to-market strategies.
- Track performance metrics and provide regular reports on pipeline status and revenue forecasts.
- Supporting top management in identifying and qualifying new leads.
- Conducted research to support strategic decision-making and market expansion.
- Assisted in preparing proposals, presentations, and RFP responses.
- Coordinated with internal teams to ensure smooth onboarding of new clients.
- Represented the company at trade shows, exhibitions, and industry events to promote brand visibility.
- Oversaw client onboarding, ensuring smooth communication between clients and production teams.
- Supported product development by providing market insights on gemstones, metals, designs, and pricing strategies.
- Sourced precious metals, and jewelry components from local and international suppliers.
- Evaluated supplier quality, pricing, and reliability to ensure cost-effective procurement.
- Negotiated purchase terms, delivery schedules, and long-term supply contracts.
- Coordinated with production teams to ensure timely availability of materials.
- Maintained strong relationships with vendors and ensured compliance with quality standards.
- Managed daily administrative operations to support sales, production, and logistics.
- Oversaw order processing, invoicing, documentation, and shipment coordination.
- Ensured accurate CRM and ERP data entry for sales, inventory, and procurement.
- Collaborated with finance teams on budgeting, cost control, and supplier payments.
- Streamlined internal processes to improve efficiency and reduce operational delays.
- Supported HR and management with reporting, scheduling, and internal communication.

Company industry:
Jewelry & Gold
Job role:
Sales

Business Development

May 2017 - December 2025

Amor Jordan

Balqa, Jordan

May 2017 - December 2025

Company industry:
Jewelry & Gold
Job role:
Management

Retail Account Manager

June 2007 - December 2016

GZM Gold

Balqa, Jordan

June 2007 - December 2016

Company industry:
Jewelry & Gold
Job role:
Sales

Retail Account Manager

June 2007 - January 2016

GZM Gold Mfg. Co. LLC – Part of 1AR Industries Group (Jewelry Manufacturing)

Balqa, Jordan

June 2007 - January 2016

• Handling Orders (Receiving Orders and Compliance)
• Customers Relationships Maintaining
• Managing Customers Requests
• Managing big accounts such as (Wal-Mart, Kohls, Zales)
• Sales Forecasting
• Sales Analysis
• Proposals and Quotations preparation
• Managing Logistics (Receiving and Sending Shipments to wholesalers, Retailers)
• Reporting to companys Vice President the Sales Performance, Sales Forecast, Sales
Analysis )
• Managing a Team of 30 individuals
• Managing the Packing phase for our production line, plus studying the inventory on daily
basis
• Product Development Assisting (Taking Correspondences from clients and have it
delivered to the PD team and companys main stream production lines)
• Procurement and Purchasing Supporter through handling the shipping of raw materials
from Italy, and the packaging supplies from China and USA
• Managing Production priorities
• Handling external client audits, such as Wal-Mart log audits, Kohls log audits, etc..

Company industry:
Jewelry & Gold
Job role:
Sales

Production Supervisor

March 2005 - March 2007

Indesit Industries

Turin, Italy

March 2005 - March 2007

Tasks and Responsibilities Held During This Job:

Sending Sales Proposals and Quotations
Handling Production priorities
Setting a valued strategy of (On-Time) delivery to clients
Handling business calls to set inventory and receiving shipments
Receiving Client’s Orders and have it shipped with care
Maintaining good relations with customers
Supervising a Team of 6 Individuals
Checking out with Warehouse on our inventory on daily basis to make sure we can supply the demands
Reporting to higher management with our Team’s KPIs
Help the management securing and enhancing their Sales Quota
Assisting Quality Team through providing them with our client’s feedback on our sold machineries
Assuring a good quality service to all of our customers
Working on strengthening the bond between the company and it’s clients (Customers)
Building customers database and have it shared with marketing team for later use to send them our latest offers and promotions

Company industry:
Consumer Electronics
Job role:
Engineering

Production Supervisor and Pre-sales

March 2005 - March 2007

Indesit Industries

Turin, Italy

March 2005 - March 2007

Tasks and Responsibilities Held During This

Company industry:
Consumer Electronics

Education

Arab Community collage

June 2000

June 2000

Diploma, Computer Sciences

Jordan

GPA (percentage): 73%

GPA (percentage): 73%

Educational Background:
View attachment

Arab Community College

June 2000

June 2000

Diploma, Computer Science

Jordan

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DEVELOPMENT
Expert
DEVELOPMENT
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
LOGISTICS
Expert
LOGISTICS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
RECEIVING
Expert
RECEIVING
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Expert
SALES
Expert
Business Development
Expert
Business Development
Expert
Leadership
Expert
Leadership
Expert
Negotiation
Expert
Negotiation
Expert
Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Intermediate
Project Management
Intermediate
Procurement
Expert
Procurement
Expert
Purchasing
Expert
Purchasing
Expert
Supply Chain
Expert
Supply Chain
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Teamwork
Expert
Teamwork
Expert
Sales Representatives
Expert
Sales Representatives
Expert

Languages

Arabic

Expert

English

Expert

Italian

Expert

Training and Certifications

Training
PMP
TAG
Feb 2016

Hobbies and interests

reading