Technical Support Administrator
Smart @ Intel-Computer Company
Total years of experience :15 years, 2 Months
1- In charge of maintenance and spare parts technology center.
2- Head of computer technology sales and procurement Department.
3- Responsible for following-Up tender sand external Maintenance
4- contracts for private and government Institutions.
5- Trace and repair operating system failures.
6-monitoring the operation systems and Software.
7- Follow up customers in terms of internal and external Sales and purchases, Plus follow up with customers' Complaints and provide solutions.
8- Conduct close follow-Up with maintenance staff outside and within the company.
9- Provide training courses for clients on use of systems and Problem’s prevention.
10- Provide inputs and update information on achievements and work progress.
11- Conduct field visits to clients on out service performance.
12- Monitor the operation and security of all computer hardware and ensure that it is operating properly.
13- Server as a primary contact for all servicing of computers, printers, etc.
14- Maintain a sufficient inventory of all office and computer supplies.
15- Maintain all hardware and software logs updated as per departmental working procedures.
16- Maintain the documentation of all hardware configuration and inventory.
17- Maintain the documentation of the telephone system configuration and all PC hardware lines.
18- Understand all the department working procedures and perform the related tasks as described.
19- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
20- Maintain all users access request and authorizations (Win10/11/2000, E-mail, Opera, Microsoft, All Programs).
21-Respondents to all users request and provide them with adequate support.
1. Head of computer technology sales and procurement department
2. In charge of maintenance and spare parts center
3. Responsible for following-up tenders and external maintenance contracts for
private and government institutions.
4. Trace and repair operating system failures
5. Monitor the operation of the operating systems and software
6. Follow up customers in terms of internal and external sales and purchases,
plus follow up with customers’ complaints and provide solutions
7. Conduct close follow-up with maintenance staff outside and within the
company
8. Provide training courses for clients on use of systems and problems
prevention
9. Provide inputs and update information on achievements and work progress
10. Conduct field visits to clients on our service performance and evaluation
5) Four Season
