Assistant Manager-Warranty Operations
MAZDA
Total years of experience :16 years, 10 Months
Performing duties as Assistant Manager Warranty Operations.
• Handling all warranty operations Kingdom wide.
• Coordinating Mazda ME and Mazda Japan.
• Arrange training, Audit and evaluating warranty staff periodically.
• Announcement and supervision on recalls, port reworks and technical service bulletins plus
service information.
• Reporting MCI issues
• Reporting to Warranty Operations Manager, General Service Manager and CRM.
Performing duties as warranty supervisor.
• Handling all warranty related issues, claim approvals / rejections, weekly & monthly reports,
warranty registry, debit & credit notes.
• Job card transmittals from locations kingdom wide.
• Costing warranty job cards, coordinating warranty clerks Kingdom wide (Western, Central &
Eastern Region).
• Managing warranty replacement parts, disposal warranty old parts.
• Coordinating Mazda ME and Mazda Japan.
• Arrange training and evaluating warranty staff periodically.
• Announcement and supervision on recalls, port reworks and technical service bulletins plus
service information.
• Registration of vehicle ownership in distributor system.
• Reporting to Warranty Operations Manager, accounts and General Service Manager.
Performed duties as after sales warranty administrator, warranty approvals, claims, and
assessments.
• Look after all new vehicles for all branches of MAZDA/ GEELY/PEUGEOT (Automotive
Company) Kingdom wide (Western, Central & Eastern Region).
• In addition, control & coordinate all western region service operations & report Western
Performed duties as Warranty Supervisor, handle warranty repairs, approvals, claim
assessments.
• Handle all warranty related issues, claim approvals / rejections, weekly & monthly reports,
warranty registry, debit & credit notes.
• Job card transmittals from locations kingdom wide (Western, Central & Eastern Region).
• Close warranty job cards and coordinate warranty clerks Kingdom wide.
• Managing warranty replacement parts, disposal warranty old parts.
• Coordinate with ISUZU & CITROEN ME, ISUZU Japan and CITROEN France.
• Arrange training and evaluating warranty staff from locations periodically.
• Announcement and supervision on recalls, port reworks and technical service bulletins plus
service information.
• Registration of vehicle ownership in distributor system.
• Look after all new vehicles & PDI maintenance for all related branches. Prepare weekly /
monthly reports of ISUZU & CITROEN (Automotive Company).
• Report to Warranty / Technical Manager, General Service Manager & accounts dept.
• Perform duties as Acting Service Manager in absence of Service Manager.
Performed duties as after sales job / workshop controller.
• Manage technicians, assign tasks to technicians, and follow up of sold hours, available hours
and required hours for repair and general services.
• Manage technician’s efficiency and evaluation.
• Make sure to finish the service / repair within the required and promise time.
• Follow the correct labor operation codes and labor hours.
Performed services as senior fleet service advisor in after sales service department.
• Receive fleet & VIP customers; provide them top priority, opening job cards.
• Follow up vehicles quick service, period / general maintenance and heavy repairs.
• Follow up the price menu correctly and apply it in workshop system.
• Deliver the vehicle in the minimum possible promise time after quality control test and
checkup.
OJT - On Job Training (Course Training
Opening bank accounts, receiving cheques, online banking system, issuing
new cheques etc.
Perform duties in call center as phone operator of Telecom Company.
Receiving calls, receiving & solving complaints. Requesting new offers & packages.
courses: Motor Vehicle Service & Maintenance Technician (Light Vehicle) – Institute of the Motor Industry UK (IMI) • IELTS – British Counsel Jeddah - Cambridge Oxford University, London United Kingdom.
courses: Car Mechanic Course – Alpha Academy – UK-