Ammar Abdelrahman

• Providing full sales administration support to sales consultants.
• Prepare and supervise contracts & Issuing Sales & Purchase Agreement (SPA).
• Verified sales application.
• Following up daily for all new sales and new booking and take immediate action to follow up with sales consultants about the application form and booking amount and all related document.
• Responsible to move the units from booked stage to reserved stage to sold stage and helping sales department to achieve the monthly target.
• Coordinate daily with inventory team for all new sale or pending sale or cancellation sale.
• Ensure that all new Sales Application Forms received are reviewed and the (SPA) is issued within the approved turnaround time, with 100% accuracy along with system update.
• Getting the Sales & Purchase Agreement Signed by client and make it ready for Final Management Signature.
• Sending document to the concerned Department for security check of the client upon the Client signing the Application Form.
• Ensure that all contract related information is entered in the system and modifications on Customer information's, sales cancellation or contract terminations and new sale details are updated on time.
• Assisting the manager in providing regular reports on Status of contracts.
• Liaising with:-
• Legal Department for the SPA template of the new project before the launch and revised template in case of any modification in the SPA of the existing project.
• IT-for uploading the new /revised SPA received from legal, incorporating any new details etc.
• Projects - for getting the layout, finishes, unit details, payment plan, construction milestone
• Finance for payment clearance and payment verification.
• Sales Consultant - for receiving the complete document
• Collection Department- helping the collection team by providing the SPA copy, payment plan, contract details etc.
• Customer service Department - for final handover of SPA /Oqood registration.

• Responsible to providing operation and legal support to the collections & Recovery Department and Work closely with Collection Team members to ensure that they have what they need.
• Dealing with External & Internal Department Such Retail Bank operation, Retail Credit, Customers, lawyers, police, Dubai prosecution, Dubai Court, Central Bank.
• Provide a legal support to Credit & collection department and Insure all legal docs has been signed by borrowers.
• Handle all criminal cases which is filing on or behalf of FGB against default borrowers and negotiate with lawyers and police station and court, also I am handling the police Release and clearance letter.
• Keeping the record of defaulter accounts and recommending action against them.
• Making settlement and agreement between bank and borrowers.
• Preparing and issuing settlement offers, clearance letters, and liability letters.
• Supervising the settlements and finance agreements, Loan and card restructure.
• Locating and contacting debtors to inquire of their payment status.
• Handling Central Bank Complaining.

• In charge for Reception Area for collection Department (the Settlement Desk) and Supervising the full activity of the Settlement Desk.
• Coordinating the entire activity of Retail banking Group and Between Many Department Such (Collection Department - Loan & Card Operation -Branches -Retail Credit- Retention -call center).
• Handling a high influx of Walk in Customers who walked in to (the Settlement Desk) and discus all customers inquires and Assist Customers earthier for settlement or Account closing.
• Advising Customers and recommending changes to the best finance solution.
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Alert superiors of debtors unwilling or unable to pay when necessary
• Issuing settlement offers, clearance letters, liability letters.
• Offering loan & card restructured and settlement.
• Closing accounts, Credit cards and loan upon customer request.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Meeting Daily with Customers who visiting the loan Department and answering customer's queries and helping them to fill loan application and collect the required document subject to complete the loan disbursal process.
• Checking each & every document the Sales Executive submitted to loan department.
• Analyzing & Pr-screening Applications, Document and Identity Verification.
• Verifying customer's data to detect and identify financial fraud.
• Verifying completed and signed KYC checklist & Open Account for New Customers.
• Coordinate with Retail Credit Department for loan disbursal or any other pending document.
• Handling all after sales complaining and work professional to resolve it.
• Contacted supervisor immediately when issues required escalation in effort to avoid lost revenue.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.