Ammar Harb

Main tasks:
•Greet, check-in and register patients into the system
•Provide patients with service information and guide them through the processes.
•Responsible for records of patient’s data and information.
•Handle customers (mainly patients) with all insurances details by checking eligibility, coverage benefits and doing and follow up approvals.
•Answer phone calls effectively for booking, canceling, rescheduling and reviewing appointments correctly with date, time, location and provider name.
•Responsible for billing and collecting charges for fees, co-pays, and other services.
•Check out patients and make sure customer satisfaction in every interaction in a professional manner to ensure high level of service.

Main tasks:
•Responsible for call handling procedures.
•Facilitate, solve, interact and provide high level of customer service that would exceed customer expectations.
•Secure customer satisfaction in every interaction in a professional manner to ensure high service level along with KPIs.
•Handle customers (mainly patients) effectively by booking, canceling, rescheduling and reviewing appointments correctly with date, time, location and provider name.
•Handle customers inquiries, manage and resolve customers complaints, provide them with service information and follow up calls where necessary.
•Register new customer, update existing customer information into system and produce calls reports.
•Responsible to connect patients with their doctors and other departments.
•Full utilization of all system functionalities.

Main tasks:
•Run and supervise all reserve visitors’ center operations.
•Receive visitors and provide them with information and orientation about the site.
•Follow-up and coordinate bookings.
•Work as a