MD'S EXECUTIVE ASSISTANT
NBK (NASSER BIN KHALID HOLDING GROUP)
Total years of experience :10 years, 5 Months
- Preparing financial statements, reports, memos, invoices letters, and other documents.
- Working on SAP system.
- Preparing LPO - PO .. etc.
- Answering phones and routing calls to the correct person or taking messages.
- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
- Helping prepare for meetings.
- Accurately recording minutes from meetings.
- Greeting visitors and deciding if they should be able to meet with executives.
- Using various software, including word processing, spreadsheets, databases, and presentation software.
- Reading and analyzing incoming memos, submissions, and distributing them as needed.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Opening, sorting and distributing incoming faxes, emails, and other correspondence.
- Provide general administrative support.
- Mailing
- Supplies
- Equipment
-Bills
- Errands
- Shopping
- Schedule meetings and appointments
- Organize the office layout and order stationery and equipment
- Maintain the office condition and arrange necessary repairs
- Partner with HR to update and maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Manage office G&A budget, ensure accurate and timely reporting
- Provide general support to visitors
- Assist in the onboarding process for new hires
- Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
- Liaise with facility management vendors, including cleaning, catering and security services
- Plan in-house or off-site activities, like parties, celebrations and conferences
- Support the management in determining the goals and policies of the organization.
- Set the quality and quantity performance standards for all departments.
- Plan ways and strategies to expand the organization and upgrade the facilities.
- Provide employees with basic amenities, training and resources required for work.
- Draft and provide employees with documents such as appointment, employment or release letter, salary statements, etc.
- Ensure the employees adhere to the organization's policies and protocols.
- Conduct monthly meetings with employees to understand and resolve their problems and take down their suggestions.
- Setting objectives for the PR team and monitoring team members’ performance
- Maximizing brand presence on various channels (e.g. web, TV and social media)
- Cultivating and maintaining relationships with media and influential professionals
- Managing the daily activities of the branch.
- Enforcing the company's policies, principles, and procedures.
- Coaching and developing staff to do more and better.
- Responsible for dealing with complex and diverse managerial problems.
- Leading sales teams to achieve sales objectives.
- Use sales and marketing-oriented skills in the best possible way to achieve the company’s sales goals.
- Managing the firm’s sales budget and costs.
- Trained new members of the sales force, Monitored the performance of different personnel associated with a project and compare it to the month’s objectives.
- Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
- Reviewed entire inventory lists on a daily basis to keep track of inventory flow.
- Helped in resolving critical issues related to sales, and escalated important matters to upper management.
- Successfully expand the marketing reach of older products into emerging digital and online platforms.
- planning, developing and implementing PR strategies;
- communicating with colleagues and key - --spokespeople;
- liaising with, and answering enquiries from media, individuals and other organisations, often via telephone and email;
- researching, writing and distributing press releases to targeted media;
- collating and analysing media coverage;
- writing and editing in-house magazines, case studies, speeches, articles and annual reports;
- preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;
- devising and coordinating photo opportunities;
- organising events including press conferences, exhibitions, open days and press tours;
- maintaining and updating information on the organisation's website;
- managing and updating information and engaging with users on social media sites such as Twitter and Facebook;
- sourcing and managing speaking and sponsorship opportunities;
- commissioning market research;
- fostering community relations through events such as open days and through involvement in community initiatives;
- managing the PR aspect of a potential crisis situation.
- Receive and screen incoming calls and visitors, determine which are priority matters, and alert the executive accordingly.
- Coordinate and facilitate the executive's calendar to arrange appointments, meetings, and conferences and prepared agendas and materials.
- Typed documents and manage filing activities.
- Review, proofread, and edit documents prepared for the executive's signature.
- Handled and resolved any complaints or concerns from customers.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Counsel customers on options for service and coverage.
Omdurman University, Business Management.