Ammar Ali

• Schedule customer orders
Schedule customer orders in terms of priority, product availability etc. Check daily dispatch plans and update these regularly
• Schedule output
Schedule output to align with customer requirements. Ensure
product is available when required and address issues with
packing or production people • Schedule transport
Communicate dispatch schedule to transport and ensure the right
transport is available when required. • Communicate with distribution centers
Maintain two-way communication with DCs and ensure dispatch
arrangements are coordinated with DCs • Arrange dispatch
Supervise weigh bridge activities and ensure calibration, readings etc are correct. Take readings and reconcile with packing records. Resolve discrepancies and take action when needed
• Complete documentation
Control all dispatch documentation, process data and input to systems; resolve queries relating to documentation
• Provide customer service
Address customer problems, and facilitate all customer care for
smooth dispatching; Investigate, verify and resolve customer complaints.

• Support the Iraq delegation in the protection strategy and objectives in relation
to the missing persons and their families.
• In charge of the project (information management and coordination) or IMC
project that has the objective to contribute to improving the capacity of the Ministry of human rights (MoHR) to provide good quality, quantity, timing of management of data relating to the missing persons, their remains and their families (information collection, flow, sharing, storage, use) and to enjoy better coordination with relevant stakeholders, in particular the Medical- Legal institute.
• As project leader of the IMC project, develops a close and independent working relation with MoHR concerned departments, starting with the department PoWs, Missing and human remains in coordination with the Missing department and with deputy Prot co, develops good overall communication and working relation with other departments.
• In the frame of the IMC project, develops a thorough understanding jointly with MoHR and MLI, of the existing information management system (collection, flow, sharing, storage, use) linked to the missing file in particular for the Iraq - Iran and Iraq - Kuwait wars but also for the other time periods.
• In close coordination with MoHR and MLI, and with support from ICRC supervisors, develops a strategy, short and long- term and monitor progress of activates.
• Makes extensive use of information, knowledge and experience gathered by ICRC missing team during the families of Missing persons needs assessment (FMNA) conducted in Iraq in 2013 and half of 2014, and information from the forensic advisor: namely needs of families in relation to information, impact of existing information management system and MoHR- MLI coordination on families, information collected that already identifies inconsistencies in the latter system, information on the management (recovery, analysis, identifications) of human remains etc.
• Keeps in mind the overall objective of the IMC project, which id the improvement of the quality, quantity and timing of information provided by authorities to the families of the missing persons about their missing loved once, or about the finding of the latter’s remains as well as other key information for those families such is about compensation benefits.
• Works in coordination and cooperation with relevant colleagues and departments, in particular the other staff in the missing department, the forensic advisor, the deputy prot co, the legal advisor.
• Ensure regular written reporting of the steps taken, proposals made and activates developed in the form of weekly operational contributions, minutes of meeting, and quarterly progress reports. Contribution to reports on missing such as position paper on missing persons planned in 2014.
• Provides support as required to the forensic advisor based in Baghdad, both at the MLI (translation during meetings) and at the office, in close coordination with the chancellery staff who support the protection department and the forensic advisor with the travel/planning of MLI exchanges to CMP in Cyprus, external consultants on mission in Baghdad, courses and trainings, etc.

•Ensure proper logistical support for all movements.
•Maintain contact with service providers.
•Ensure the necessary administrative related work.
•Organize all travel related documents.
•Ensure good customer service for concerned files.
•Assisting the Head of department in contract registration and negotiations.
•Replacing the department head on his/her absence.
•Coordinate with the Ministry of foreign affairs for the follow up of Welcome related files.
•Coordinate with foreign embassies to obtain visas for ICRC staff and none staff.
•Coordinate with IZ competent authorities for the issuance and renewal of IZ access badges for ICRC staff.
•Advice in a Well-proportioned and respectful manner with interlocutors/service provider’s
•Coordinate internally with other delegations, departments, personal, etc.
•Arrange air tickets for participants according to organizers needs.
•Prepare info/ADM letter with informative / instruction notes of workshop arrangements whether in Arabic/English to be handed over to participant’s.

• Preparing daily reports.
• Welcoming VIP’s and company clients.
• Receiving calls.
• Document filing.
• In charge of petty cash and company expenses.
• In charge of payroll, Tax calculation and social security.
• In charge of employee attendance.
• Follow up with different departments to maintain the flow of work

•Calling suspects and making my own appointments.
•Meeting with suspects on daily/weekly/ monthly basis.
•Selling virus plans as saving plans/ Education/Retirement...
•Servicing my own clients and provide them with after sale service.
•Updating the \[GDB\] client data base with fresh contacts once in a while.
•Networking and socializing in order to improve sales.
•Stay up to date and keep my clients updated with any promotions or offers in order to upgrade their premiums or righting new business.
•Keep in touch with existing clients to get referrals.
•Closing deals.

•First point of customer contact for general inquiries.
•Ensure day to day client requests/ issues/ complaints are handled as efficient and effective as possible, and in line with DI processes and procedures within the team to ensure client satisfaction.
•Report any client’s violations or non conformities to the proper internal departments to take required action and rectify any raised issues on time.
•Monitor and track the clients’ complaints and interact proactively with other departments to ensure that complaints are handled in line with client’s expectations.
•Ensure that the CRM system is updated on daily basis.
•In charge of colleting all delayed payments and bounced cheques.

•Responsible for analyzing and distributing the network related trouble tickets to the appropriate technology team.
•Monitor the problem status resolution, change management activities and completion, and access request and coordination.
•Prepares reports to the management
•In charge of the team on shift basis when needed to ensure daily team operations is carried out
•Communicate Change Request status and escalation on as required basis.
•Assist the team to meet KPI on all Change Requests, both mobile and fixed, are executed and completed
•To coordinate with other departments in planned/unplanned activities.
•Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
•Prepares technical documentation of operations processes.
•Provides orientation for new staff as well as other teams.
•Escalates problems to the corresponding Tiers in Network Operations as required and provides support to resolve escalated network issues.
•Provides support and assistance to network operations cross functional teams.
•Maintains and supports appropriate team standards in the resolution of equipment/service problems and the planning and scheduling of trouble tickets
•Handle day-to-day administration of the HP SERVICE DESK trouble ticketing network
•Responsible for creating, maintaining and conducting regular backup of Change Requests, Site Access, Network Access and Permit to Work database.

•Main responsibility is to install services to customers in for Residential and Commercial.
•Dealing with all kinds of complain related to internet and telephone and TV cabling.
•Meet customers in daily basis; I serve as the company’s main point of contact for customers request and complaint.
•Coordinate with other departments and make sure that all complaints and requests are managed and resolved.

•Ambassador of Emirates Airlines to all passengers worldwide.
•Responsible in answering calls from flight enquiries, to bookings, through out individual special request such as arranging seats, meals, limo request etc.
•Assist passengers in Dubai Airport
•In charge of escalated complaints by customer service agents.
•Generate monthly roster for 25 staff to ensure work force is sufficient.
•Call Monitoring, to ensure the quality of service delivery by customer service representatives
•Assist and coach customer service representatives to ensure the delivery of the highest standards of customer service

•Responsible of RCI’s properties in Egypt and Lebanon and sell it in Middle East region through time-share system.
•Meeting clients on daily basis and introducing them to RCI resorts world wide.
•Following up on payments and providing after sale services.