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Ammar Ali, Supply Chain ,Logistics and Dispatch Manager

Ammar Ali

Supply Chain ,Logistics and Dispatch Manager·lafargeHolcim

Iraq

Bachelor's degree, Business administration

Work experience

Total years of experience: 17 years, 8 months

Supply Chain ,Logistics and Dispatch Manager

December 2015 - January 2019

lafargeHolcim

Karbala, Iraq

December 2015 - January 2019

• Schedule customer orders
Schedule customer orders in terms of priority, product availability etc. Check daily dispatch plans and update these regularly
• Schedule output
Schedule output to align with customer requirements. Ensure
product is available when required and address issues with
packing or production people • Schedule transport
Communicate dispatch schedule to transport and ensure the right
transport is available when required. • Communicate with distribution centers
Maintain two-way communication with DCs and ensure dispatch
arrangements are coordinated with DCs • Arrange dispatch
Supervise weigh bridge activities and ensure calibration, readings etc are correct. Take readings and reconcile with packing records. Resolve discrepancies and take action when needed
• Complete documentation
Control all dispatch documentation, process data and input to systems; resolve queries relating to documentation
• Provide customer service
Address customer problems, and facilitate all customer care for
smooth dispatching; Investigate, verify and resolve customer complaints.

Company industry:
Construction & Building
Job role:
Construction and Building

Protection Field Officer/Assistant to the Forensic Advisor

June 2014 - December 2015

international committee of the Red Cross

Baghdad, Iraq

June 2014 - December 2015

• Support the Iraq delegation in the protection strategy and objectives in relation
to the missing persons and their families.
• In charge of the project (information management and coordination) or IMC
project that has the objective to contribute to improving the capacity of the Ministry of human rights (MoHR) to provide good quality, quantity, timing of management of data relating to the missing persons, their remains and their families (information collection, flow, sharing, storage, use) and to enjoy better coordination with relevant stakeholders, in particular the Medical- Legal institute.
• As project leader of the IMC project, develops a close and independent working relation with MoHR concerned departments, starting with the department PoWs, Missing and human remains in coordination with the Missing department and with deputy Prot co, develops good overall communication and working relation with other departments.
• In the frame of the IMC project, develops a thorough understanding jointly with MoHR and MLI, of the existing information management system (collection, flow, sharing, storage, use) linked to the missing file in particular for the Iraq - Iran and Iraq - Kuwait wars but also for the other time periods.
• In close coordination with MoHR and MLI, and with support from ICRC supervisors, develops a strategy, short and long- term and monitor progress of activates.
• Makes extensive use of information, knowledge and experience gathered by ICRC missing team during the families of Missing persons needs assessment (FMNA) conducted in Iraq in 2013 and half of 2014, and information from the forensic advisor: namely needs of families in relation to information, impact of existing information management system and MoHR- MLI coordination on families, information collected that already identifies inconsistencies in the latter system, information on the management (recovery, analysis, identifications) of human remains etc.
• Keeps in mind the overall objective of the IMC project, which id the improvement of the quality, quantity and timing of information provided by authorities to the families of the missing persons about their missing loved once, or about the finding of the latter’s remains as well as other key information for those families such is about compensation benefits.
• Works in coordination and cooperation with relevant colleagues and departments, in particular the other staff in the missing department, the forensic advisor, the deputy prot co, the legal advisor.
• Ensure regular written reporting of the steps taken, proposals made and activates developed in the form of weekly operational contributions, minutes of meeting, and quarterly progress reports. Contribution to reports on missing such as position paper on missing persons planned in 2014.
• Provides support as required to the forensic advisor based in Baghdad, both at the MLI (translation during meetings) and at the office, in close coordination with the chancellery staff who support the protection department and the forensic advisor with the travel/planning of MLI exchanges to CMP in Cyprus, external consultants on mission in Baghdad, courses and trainings, etc.

Company industry:
Non-profit Organization
Job role:
Administration

Welcome Officer

February 2013 - June 2014

International Committee of the Red Cross

Baghdad, Iraq

February 2013 - June 2014

•Ensure proper logistical support for all movements.
•Maintain contact with service providers.
•Ensure the necessary administrative related work.
•Organize all travel related documents.
•Ensure good customer service for concerned files.
•Assisting the Head of department in contract registration and negotiations.
•Replacing the department head on his/her absence.
•Coordinate with the Ministry of foreign affairs for the follow up of Welcome related files.
•Coordinate with foreign embassies to obtain visas for ICRC staff and none staff.
•Coordinate with IZ competent authorities for the issuance and renewal of IZ access badges for ICRC staff.
•Advice in a Well-proportioned and respectful manner with interlocutors/service provider’s
•Coordinate internally with other delegations, departments, personal, etc.
•Arrange air tickets for participants according to organizers needs.
•Prepare info/ADM letter with informative / instruction notes of workshop arrangements whether in Arabic/English to be handed over to participant’s.

Company industry:
Other Business Support Services
Job role:
Administration

Administrator and accountant

September 2012 - January 2013

Samsung Engineering

Baghdad, Iraq

September 2012 - January 2013

• Preparing daily reports.
• Welcoming VIP’s and company clients.
• Receiving calls.
• Document filing.
• In charge of petty cash and company expenses.
• In charge of payroll, Tax calculation and social security.
• In charge of employee attendance.
• Follow up with different departments to maintain the flow of work

Company industry:
Oil & Gas
Job role:
Administration

Wealth Manager

September 2009 - December 2011

Globaleye

Dubai, United Arab Emirates

September 2009 - December 2011

•Calling suspects and making my own appointments.
•Meeting with suspects on daily/weekly/ monthly basis.
•Selling virus plans as saving plans/ Education/Retirement...
•Servicing my own clients and provide them with after sale service.
•Updating the \[GDB\] client data base with fresh contacts once in a while.
•Networking and socializing in order to improve sales.
•Stay up to date and keep my clients updated with any promotions or offers in order to upgrade their premiums or righting new business.
•Keep in touch with existing clients to get referrals.
•Closing deals.

Company industry:
Financial Services
Job role:
Management

Executive Sales and Client Relations

August 2008 - January 2009

Dubai Industrial City - Tatweer

Other

August 2008 - January 2009

•First point of customer contact for general inquiries.
•Ensure day to day client requests/ issues/ complaints are handled as efficient and effective as possible, and in line with DI processes and procedures within the team to ensure client satisfaction.
•Report any client’s violations or non conformities to the proper internal departments to take required action and rectify any raised issues on time.
•Monitor and track the clients’ complaints and interact proactively with other departments to ensure that complaints are handled in line with client’s expectations.
•Ensure that the CRM system is updated on daily basis.
•In charge of colleting all delayed payments and bounced cheques.

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Technology service desk

January 2005 - August 2008

du

Other

January 2005 - August 2008

•Responsible for analyzing and distributing the network related trouble tickets to the appropriate technology team.
•Monitor the problem status resolution, change management activities and completion, and access request and coordination.
•Prepares reports to the management
•In charge of the team on shift basis when needed to ensure daily team operations is carried out
•Communicate Change Request status and escalation on as required basis.
•Assist the team to meet KPI on all Change Requests, both mobile and fixed, are executed and completed
•To coordinate with other departments in planned/unplanned activities.
•Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
•Prepares technical documentation of operations processes.
•Provides orientation for new staff as well as other teams.
•Escalates problems to the corresponding Tiers in Network Operations as required and provides support to resolve escalated network issues.
•Provides support and assistance to network operations cross functional teams.
•Maintains and supports appropriate team standards in the resolution of equipment/service problems and the planning and scheduling of trouble tickets
•Handle day-to-day administration of the HP SERVICE DESK trouble ticketing network
•Responsible for creating, maintaining and conducting regular backup of Change Requests, Site Access, Network Access and Permit to Work database.

Company industry:
Telecommunications
Job role:
Information Technology

Provisioning Coordinator

January 2005 - March 2006

Tecom Investments

Other

January 2005 - March 2006

•Main responsibility is to install services to customers in for Residential and Commercial.
•Dealing with all kinds of complain related to internet and telephone and TV cabling.
•Meet customers in daily basis; I serve as the company’s main point of contact for customers request and complaint.
•Coordinate with other departments and make sure that all complaints and requests are managed and resolved.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Agent & Ticketing

January 2002 - July 2005

Emirates Airlines – Dubai

Other

January 2002 - July 2005

•Ambassador of Emirates Airlines to all passengers worldwide.
•Responsible in answering calls from flight enquiries, to bookings, through out individual special request such as arranging seats, meals, limo request etc.
•Assist passengers in Dubai Airport
•In charge of escalated complaints by customer service agents.
•Generate monthly roster for 25 staff to ensure work force is sufficient.
•Call Monitoring, to ensure the quality of service delivery by customer service representatives
•Assist and coach customer service representatives to ensure the delivery of the highest standards of customer service

Company industry:
Airlines
Job role:
Customer Service and Call Center

Sales Representative and Tourist Adviser

March 2000 - December 2002

RCI .USA - Dubai

Other

March 2000 - December 2002

•Responsible of RCI’s properties in Egypt and Lebanon and sell it in Middle East region through time-share system.
•Meeting clients on daily basis and introducing them to RCI resorts world wide.
•Following up on payments and providing after sale services.

Company industry:
Real Estate
Job role:
Sales

Education

Al Nsoor University

November 2018

November 2018

Bachelor's degree, Business administration

Iraq

Al Markaziah High

August 1999

August 1999

High school or equivalent,

Iraq

Skills

Access Management
Expert
Access Management
Expert
Team Coordination
Expert
Team Coordination
Expert
Daily Operations
Expert
Daily Operations
Expert
Network Operations
Expert
Network Operations
Expert
Service Desk
Expert
Service Desk
Expert
Good negotiation skills
Expert
Good negotiation skills
Expert
Ability of convincing people
Expert
Ability of convincing people
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Account Management
Intermediate
Account Management
Intermediate
Access Management
Expert
Access Management
Expert
Team Coordination
Expert
Team Coordination
Expert
Daily Operations
Expert
Daily Operations
Expert
Network Operations
Expert
Network Operations
Expert
Service Desk
Expert
Service Desk
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
Building Better Teams
LafargeHolcim
Organizational and Conflict Management
LafargeHolcim
Security and safety training course
ICRC
Weapon Contamination training course
ICRC
Antemortem / Postmortem database training
ICRC
First Aid Training
ICRC
First Aid Training
ICRC
SAP accounting system
Samsung Engineering
Team Leading Skills
Emirates Airlines Aviation College
Feb 2004
Customer Service training
du EITC
Nov 2006
Skywards CRIS Workshop
Emirates Airlines Aviation College
Dec 2002
Telephone Techniques
Emirates Airlines Aviation College
Nov 2004
UPS Training
du EITC
Apr 2006
Sales Techniques
RCI USA /Dubai
Mar 2000
Fares For Skywards
Emirates Airlines Aviation College
Jul 2007

Hobbies

  • Sports, Reading
    I won in a local Marathon in UAE