Ammar Samara, Duty Manager

Ammar Samara

Duty Manager

Smartbuy

Location
Jordan - Amman
Education
Bachelor's degree, Computer Engineering
Experience
17 years, 3 Months

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Work Experience

Total years of experience :17 years, 3 Months

Duty Manager at Smartbuy
  • Jordan - Amman
  • My current job since June 2013

• Manage retail staff, including people working on the floor.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

Merchandisor at pc zone
  • Jordan - Amman
  • My current job since January 2010

• Design the display window and the layout of goods in the retail store
• Study the floor plans and blueprints of the store to know about its aesthetics
• Ensure that all the goods are presented well to the customer and are pleasing to the eye.
• Give the sales persons instruction on the arrangement of goods and ensure that they know how the goods are supposed to be arranged
• Move around the store and ensure that everything is according to the visual design they had in mind
• Make arrangements in such a way that the goods which are popular are easy to find for the customers
• Take into account the different age groups of shoppers and design each section accordingly.

Technical Support Engineer at Globa Labs
  • United Arab Emirates - Abu Dhabi
  • July 2008 to December 2009

1. Provide Desktop Technical Support to business Users.
2. Answering questions regarding Desktop applications/ System and Hardware.
3. Support End Users on most applications.
4. Resolve hardware- Software issues on Desktops, Laptops, and Network printers.
5. Admin and maintain Server and LAN network.
6. I am the Trainer of the stuff for the IT issues.
7. I made a database for the Lab for preceding the process of the Geological Reports, and also for the HR Management.
8. I were the HR manager.
9. I were the main accountant in the company.
10. I were the office operator for the General Manager.
11. The Company was sending me in all its Conferences and meetings as the Spokesman because of my good Communication skills and good English language.

Sales Supervisor at PC ZONE
  • Jordan - Amman
  • February 2007 to June 2008

Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Formulate pricing policies.
Determine daily coupons.
Ensure pricing is correct.
Work on store displays.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, and discipline employees.
Evaluate on-the-job performance.
Identify current and future trends that appeal to consumers.
Ensure merchandise is clean and ready to be displayed.
Approve contracts with vendors.
Maintain inventory and ensure items are in stock.
Keep up with fluctuating supply and demand.
Analyze operating and financial statements for profitability ratios.
Ensure promotions are accurate and merchandised to the company’s standards.
Utilize information technology to record sales figures, for data analysis and forward planning.
Ensure standards for quality, customer service and health and safety are met.
Monitor local competitors.
Ensure hours of operation are in compliance with local laws.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules.
Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer questions, complaints, and issues.

Education

Bachelor's degree, Computer Engineering
  • at Al-Balqa`a Appiled University
  • January 2007

I had the honor in some studying items.

Diploma, Cisco Certification of Networks Administration.
  • at Microsoft School Technology
  • June 2006

I was the smartest student in the lectures.

Specialties & Skills

Pre sales Technical Support
Sales Engineering
Computer Engineering
Merchandising
Maintenance ( Hardware, Software )
Team Wirk
Sales Techniques
Communications Skills
Work under pressure
Network Troubleshooting

Languages

English
Intermediate
Arabic
Expert

Memberships

Jordan Engineering Association
  • Engineer
  • September 2007

Training and Certifications

CCNA Network Certification (Certificate)
Date Attended:
June 2012
Valid Until:
August 2012