FM Manager
IDAMA
Total years of experience :19 years, 4 Months
- Manage on daily basis overall Facilities and Maintenance operations in order to
ensure all schedule and corrective and reactive tasks are executed with allocated
time frame.
- Effectively plan and manage onsite client relations, quality of service delivery as per
client SLAs and QHSE standards for assigned client accounts through various FM
activities for respective client accounts for profitability whilst ensuring maximum
customer satisfaction
- Manage the individual clients accounts ensuring the planning and allocation of all
resources (to manage manpower vs. task requirement) that ensures effective
manpower utilization of resources to meet or exceed customer requirements and
expectations and implementation of appropriate standards and controls to ensure
that all the unit activities are carried out in an efficient and effective manner,
meeting or exceeding all unit objectives.
- Adherence to SLAs and QHSE standards/ targets
- Account Revenue and Profitability
- Customer satisfaction score
- Quality Inspection scores
- Maintain effective communication with suppliers, Operations dept. and clients in
order to ensure all customer enquiries are resolved and customer expectations are
managed in a professional manner.
- Manage and lead the account teams - in-house as well as supplier staff - to ensure
service delivery as per accepted standards whilst upholding employee motivation,
team work, grooming standards, staff performance & development, and client
interactions.
- Employee satisfaction score and attrition rate
- Actively support the Section Head in business development activities within the
client account to enhance account revenue and profitability of the business.
- Prepare and provide timely technical/ performance reports for Operations
department as per QMS requirements to ensure timely and accurate information
for senior management decision making accurate and on time reports
- Support the Operations & Mobilization team in ensuring accuracy of supplier
invoices in order to facilitate timely payment to suppliers.
- Timely payments made to suppliers
- Manage and ensure customer complaints are timely and appropriately managed
and closed within the SLAs to ensure maximum client satisfaction.
- On time resolution of customer complaints
- Lead the team - setting individual objectives, managing performance, developing
and motivating staff, provision of formal and informal feedback and appraisal - in
order to maximize subordinate and departmental performance in the pursuit of the
Department objectives
- Individual objectives, training and development plans are in place for all direct
reports within the time scales defined by the corporate Performance Management
process.
- Frequency of feedback & appraisal meetings
Self-Initiated & Managed Projects:
ISO 50001 Certificate- Energy Management (Initiation by me)
Duct Cleaning and Air Quality Environmental Test
VAV air balancing and water balancing for chilled water system
Disaster Recovery Business Continuity Plan
Smart PDU Implementation for Data Center
Harmonic Test for Power Quality Testing
Replacing Capacitor Bank Panel
Chilled water pipe internal condition inspection
Implementation of new Aerosol Fire Suppression
Client: MBC Group
- Manage on daily basis overall Facilities and Maintenance operations in order to ensure all schedule and corrective and reactive tasks are executed with allocated time frame.
- Effectively plan and manage onsite client relations, quality of service delivery as per client SLAs and QHSE standards for assigned client accounts through various FM activities for respective client accounts for profitability whilst ensuring maximum customer satisfaction
- Manage the individual clients accounts ensuring the planning and allocation of all resources (to manage manpower vs. task requirement) that ensures effective manpower utilization of resources to meet or exceed customer requirements and expectations and implementation of appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner, meeting or exceeding all unit objectives.
- Adherence to SLAs and QHSE standards/ targets
- Account Revenue and Profitability
- Customer satisfaction score
- Quality Inspection scores
- Maintain effective communication with suppliers, Operations dept. and clients in order to ensure all customer enquiries are resolved and customer expectations are managed in a professional manner.
- Manage and lead the account teams - in-house as well as supplier staff - to ensure service delivery as per accepted standards whilst upholding employee motivation, team work, grooming standards, staff performance & development, and client interactions.
- Employee satisfaction score and attrition rate
- Actively support the Section Head in business development activities within the client account to enhance account revenue and profitability of the business.
- Prepare and provide timely technical/ performance reports for Operations department as per QMS requirements to ensure timely and accurate information for senior management decision making accurate and on time reports
- Support the Operations & Mobilization team in ensuring accuracy of supplier invoices in order to facilitate timely payment to suppliers.
- Timely payments made to suppliers
- Manage and ensure customer complaints are timely and appropriately managed and closed within the SLAs to ensure maximum client satisfaction.
- On time resolution of customer complaints
- Lead the team - setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal - in order to maximize subordinate and departmental performance in the pursuit of the Department objectives
- Individual objectives, training and development plans are in place for all direct reports within the time scales defined by the corporate Performance Management process.
- Frequency of feedback & appraisal meetings
Self-Initiated & Managed Projects:
ISO 50001 Certificate- Energy Management (Initiation by me)
Duct Cleaning and Air Quality Environmental Test
VAV air balancing and water balancing for chilled water system
Disaster Recovery Business Continuity Plan
Smart PDU Implementation for Data Center
Harmonic Test for Power Quality Testing
Replacing Capacitor Bank Panel
Chilled water pipe Internal condition inspection
Implementation of new Aerosol Fire Suppression
Job description continued:
......
- To draft/Review RFPs for the Contractors needed be assigned for the Facility and Maintenance and any other Project requested by client
- To conduct Gap analysis of various FM related activities and provide recommendation report for manager review
- To provide update to client on pending activities as and when needed
- To manage/approve additional project work assigned by client and recording keeping of associated project documents. Moreover, Manage emergency evacuation/action plans, disaster recovery, business continuity, and other related procedures.
- Managing a timely submission of weekly and monthly reports
- Attend Weekly /Monthly Meeting to present Weekly/Monthly Reports to the client and discuss pending items.
Client: Emirates Integrated Telecommunication Company (DU)
Project:
- Al Salam Tower Head Office, Du Offices all over UAE
- DU Call Centers
- DU Warehouses
- 45 Flagships, Shops, Kiosk in malls all over UAE
Systems Managed: MEP, AC, Fire Fighting/Alarm, Electrical Systems, Plumping, AV systems, over 6000 managed assets
- To interface & Manage FM engineers/Supervisors/Technicians on daily basis in order to ensure all schedule and corrective and reactive tasks are executed with allocated time frame. Additionally, research and implement new advanced technology to improve operational efficiency.
- To review the utilization of a Computer Aided Facilities Management (CAFM) application (Maximo) and modern day techniques for the receipt, evaluation and generation of work orders and provide recommendations to client for implementation
- Continuously Monitor/Manage Quality of Service and SLA Compliance.
- To audit and review annual PPM planner and provide recommendation of shortcoming for implementation
- To audit and report PPM plan instructions of individual assets and provide recommendation as and when required
- To review and approve creation of work orders request under Corrective and addition work (Adhoc) category
- Review of FM reports but not limited to (spares &inventory, critical spare, project report tracker, system status report, manpower status report) and provide recommendation and correction as and when needed.
- Managing Proper & approved waste Management through specialized organizations as approved by concerned authorities
- Review price quotes for procurement of parts and services.
- To visit the sites randomly (to audit Engineers/Supervisors/Technicians Performance) during maintenance period and inspect the works as per the Work Order and develops / focuses on environment health and safety procedures
- To carryout analysis on completion of PPM, corrective and reactive works orders by eFM and prepare efficiency report
- Manage and audit daily operational activities and provide recommendation report on short coming
- Audit and analysis of manpower productivity and efficiency
- To conduct and participate in FMS and additional Project related meetings in an expeditious and professional manner and ensure the preparation and distribution of Minutes of Meeting to all concerned. Additionally, communicate with client regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.
- To carryout Performance Evaluation of Contractors on periodic basis engaged for Building Maintenance Contracts and provide reports
- To conduct a progress reporting and communicate accurately and in a timely fashion (weekly, fortnightly, monthly) the projects progress status information and performance (time, money, quality, etc.) - what has happened and what is likely to happen to the Department
- To review and approve method of statement and risk assessment submitted.
- To Coordinate with all Governmental authorities and the working Contractors as and as when required or escalated
- Review, analyze and record keeping (with help office administrator and Engineer assigned) of utility (electrical, portable water and chilled water) consumption and propose sustainable practice
- More focus in proposing Energy Efficiency solutions to client after performing Energy Management cases in client real environment.
- To review O&M and other documents and provide updates on shortcoming
- To manage conduction of snagging of various system as part of handover process and prepare report for manager review. In addition to managing sites decommissioning as well.
- To review and audit productivity of FM service provider’s third-party subcontractor and provide report and perform follow-up of pending issues till the closure
( to be continued)
- Managing new and current Projects from Electrical and Mechanical Perspectives
such as Electrical Systems, A/C, Plumping, Elevator Systems, Fire Fighting, and Fire
Alarm Systems based on requirements and system Infrastructure.
- Preparing and reviewing Engineering plans, Specifications, Designs, Circuit
Diagrams and estimates for construction.
- Managing Projects throughout all its phases (Initiation, Design, Implementation
and Maintenance Services.
- Dealing directly with DEWA for substation and operation Permits
- Controlling Projects schedules, Budgets/calculations, Payment release
- Managing/Coordinating activities and engagements between: Vendors,
Consultants, Subcontractors to lead current project to a big success.
- Interacting directly with all project functional groups to investigate & resolve
conflicts in order to meet business requirements.
- Ensuring compliance with safety requirements and standards procedures.
- Directing, preparing, reviewing and approving Contract documents and
specifications, making modifications and recommending alternatives as needed.
G+ M+ 4 Projects
G+M+4 at Naif area (19 shop + 14 offices at mezzanine floor + 8 offices at each typical floor).
Consultant: HISHAM LAHAM
Main Contractor: UNION FOR TRANSPOTING AND CONTRACTING
Fire Fighting: NAFCO
Civil Works: LOUNAR FOR CONSTRUCTION
Further Projects details can be elaborated during the interview if required
MAINTENANCE WORKS FOR ALL THE CLIENT BUILDING DUBAI AND SHARJAH
- Managing all Maintenance Works and Annual Maintenance Contracts for all Maintained Buildings in Dubai and Sharjah Areas.
- Systems covered : Fire Fighting, lift systems, CCTV, Intercom Systems and Gate Barriers
- Ensure all Quality of Service metrics are met within Contracts terms and conditions
- Obtaining NOC from Dubai Civil Defense for Fire alarm and 24/7 Monitoring System through Wireless Network
Main Responsibilities
- Planning and Estimation.
- Electrical Design, Calculation & Shop drawing.
- Execution and Supervision.
- Coordination with Client / consultant and ensuring reliability.
- Inviting tenders from Sub-Contractors and perform evaluatition.
Main Sites
DEC Towers: Dubai Marina (two towers each G+21typ with podium)
Client: Dheeraj and East Cost L.L.C.
Consultant: Architectural &Engineering Innovation Bureau (AEIB)
- Took charge of a range of Medical equipments that fetches the Neurophysiologic
signal of the patient’s brain and muscle and analyzes it through a computerized
system( Micromed-Italy)
- Installed Medical Equipments such as (EEG, EMG, EP Operating Table and Heart
Lung Machine).
- Performed Training of the installed equipment to the assigned Doctor and Medical
staff.
- Maintained the equipment hardware periodically and upgraded the software and
OPT/80 operating table for any surgical purposes.
- Introduced the released electrical appliances to the market and made necessary
arrangement to smoothly supply the same to the destination/vendors.
- Visited major hospitals in Iraq to inspect the medical equipments, met “EEG, EMG,
EP” specialist for neurophysiology and neurology.