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amna aljasmi, Acting ITD Director + Head of System Development Section

amna aljasmi

Acting ITD Director + Head of System Development Section·MOCD

United Arab Emirates

Diploma, Diploma in innovation leadership in government

Work experience

Total years of experience: 20 years, 9 months

Acting ITD Director + Head of System Development Section

February 2016 - Present

MOCD

Dubai, United Arab Emirates

February 2016 - Present

• Building the ITS strategic plan for 2017-2021 and the budget.
• Managing the 2016 ITD Projects, with 10 initiatives and more than 50 projects.
• Playing the role of e & S -transformation leader
• Playing the role of ISO
• Managing the GSB project one of the smart government projects and successfully the web service connectivity with MOH, SZHU, gapss
• Managing the productive family smart portal.
• Successfully implementing SAS BI tool
• Successfully implementing LANDesk Helpdesk tool
• Supervision to implement the WIFI, EIDA connectivity, internal portal, external portal, smart apps.
• ISO 27001:2013 and ISO 20000 recertification
• Manage the IT budgets and expenditure on hardware and software.
• Managing a team of 20 administrative & technical staff.
• Implementing the PMP methodology.
• Strengthening the IT infrastructure through to implementing new technologies.
• Recommending and implementing improvements and efficiencies.
• To evaluate, test, advise, train and support I.T. related projects.
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.

Company industry:
Non-profit Organization
Job role:
Information Technology

Acting ITD Director + Head of System Development

June 2014 - February 2016

MSA

Dubai, United Arab Emirates

June 2014 - February 2016

Responsible for the day to day IT requirements of the company such as build IT strategic plan 2014 -2016, smart government, smart services and portals, information security, user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.

• Managing the smart transformation of MSA service to smart services and getting score of 98.2 %
• Building the 2014-2016 MSA strategic plan.
• Managing the 2014-2016 ITD Projects, with 9 initiatives and more than 50 projects.
• Playing the role of e & S -transformation leader
• Playing the role of ISO
• Manage the IT budgets and expenditure on hardware and software.
• Managing a team of 20 administrative & technical staff.
• Publishing the M-social smart App for the ministry.
• Join the FEDnet environment as first federal ministry.
• Successfully transfer from IOS 27001:2005 to ISO 27001:2013
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.
• Successfully implementing the web service integration with Abu Dhabi Housing and Abu Dhabi Emiratization council.
• Implementing the IT knowledge database project.
• Successfully managing main topics in 3 creative lab meeting.
• Preparing the main file of ministry participation in excellence award.

Company industry:
Non-profit Organization
Job role:
Information Technology

Head of system development company

September 2005 - June 2014

Ministry of social affairs

Dubai, United Arab Emirates

September 2005 - June 2014

• Managing the System Development operational projects.
o Social security system
o Cooperative portal
o Disable ID card system
• MSA internal and external portal
• Member of the ISMF of MSA ITD
• Project Manager of the new application of social security system
• Member of cooperative database project.
• Member of Knowledge Management Team.
• Member of Network connection with local and federal authorities.
• Build the employment, Budget Plan for the System Development Section.
• Managing one of the strategic projects about the social services under the name of "Net-Rabet."
• Analyze and design the working flow for all ministry departments
• Evaluate current and new technology and systems to be used in the ministry
• Worked on new the ministry website and e-services portal.
• Working on the ministry intranet. Portal
• Member of complaints and suggestion team in MSA
• Coordinate with the prime office in customer satisfaction and mystery shopper

Company industry:
Non-profit Organization
Job role:
Information Technology

Education

Hamdan Bin Mohammed Samrt University

December 2016

December 2016

Diploma, Diploma in innovation leadership in government

United Arab Emirates

Hamdan Bin Mohammed Samrt University

December 2016

December 2016

Diploma, Diploma smart government Consultant

United Arab Emirates

Zayed University

June 2004

June 2004

Bachelor's degree, Information Technology

United Arab Emirates

Skills

LANDesk
Expert
LANDesk
Expert
ITIL
Expert
ITIL
Expert
ISO 20000
Expert
ISO 20000
Expert
ISO 27001
Expert
ISO 27001
Expert
PMP
Expert
PMP
Expert
 Decision making & Planning  Communications Skills  Leadership & team leader skills  Contract N
Expert
 Decision making & Planning  Communications Skills  Leadership & team leader skills  Contract N
Expert
 ISO 27001:2005, 2013, ISO 20000  PMP  MCT .net, SharePoint  ITIL V3  SQL & oracle  EFQM audit
Expert
 ISO 27001:2005, 2013, ISO 20000  PMP  MCT .net, SharePoint  ITIL V3  SQL & oracle  EFQM audit
Expert
 Decision making & Planning  Communications Skills  Leadership & team leader skills  Contract N
Expert
 Decision making & Planning  Communications Skills  Leadership & team leader skills  Contract N
Expert
 Project management  IT management  Strategic planning  Risk Management  E-transformation Pla
Expert
 Project management  IT management  Strategic planning  Risk Management  E-transformation Pla
Expert
LANDesk
Expert
LANDesk
Expert
ITIL
Expert
ITIL
Expert
ISO 20000
Expert
ISO 20000
Expert
ISO 27001
Expert
ISO 27001
Expert
PMP
Expert
PMP
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Memberships

Toastmaster international club

Chartered Toastmaster international club

May 2012

Professional certified trainer ( PCT ), CGC

Professional certified trainer ( PCT ), CGC

May 2012

Training and Certifications

Training
PMP
sites Power
ITIL foundation
MSA
• ISO 27001 ISMS Internal Auditor, LRQA based on ISO 27001:2013, 2015
LRQA
Balanced Scorecard performance measurement card
MSA
Japanese Kaizen strategy
MSA

Hobbies and interests

Handcraft Made