Public Relation Officer
American Hospital Dubai
Total years of experience :11 years, 4 Months
➢ 2011 June to now: American Hospital Dubai
o Daily rounds in all public areas
o Daily updating the list of inpatients (Day+Mounth+Year reports on Excel Sheets)
o Daily rounds to the rooms to take feedback from patients then report them on Excel Sheet to PR Director
o Handling patient's complains (receiving & directing to concerned section head) or enter the complain in the system
o Managing all patient referrals from; Ruler's Office, Crown Prince Office, G.H.Q. of Armed Forces, Zabeel Palace, etc
o Arrange for patient appointments
o Arrange for Medical Reports (request & follow up)
o Sending Medical Reports to extend Referrals Letters
o Working on reports for transfers in & out UAE (showing the report to Physicians that can handle the case then arrange with all departments (nursing, admission, ambulance, ER, etc) to bring the patient.
o Maintaining Confidentiality
Courses and Trainings taken at AHD
o Who ate my cheese
o Telephone skills
o Problem Solving
o Managing your time
o Use my name
o Meditech
➢ 2003 August to June 2008: Jumeirah, Burj Al Arab Hotel
o I was a Management Trainee for 6 months. I was trained with the different departments of the Hotel at a Supervisory level; Housekeeping, Guest Services, Butlers, Switchboard (Telephone Operator), Room Reservations and FIDELIO training which is the computer system used by leading hotels.
o After one year, I was assigned as Guest Services Manager for the Protocol and Public Relations Department. I was in charge as direct contact for the TOP VIP's of the Burj Al Arab.
o In 2005 I was promoted to Assistant Protocol Manager, assisting the Director of Protocol in dealing with the representatives of the Official Government Offices, especially from the Arab countries.
o Promoted to Protocol Manager doing the same work but with more responsibilities.
Courses and Trainings taken at Jumeirah:
➢ CDSP - Career Development Summer Program. A program specifically designed for the tourism and hospitality industry. We visited almost 50% of the 5 star hotels in Dubai, doing show around, and studying comparisons on how each one has bettered another.
o An actual training on how the hotel operates and profits.
o We were also given computer training on the Fundamentals of WORD, EXCEL and POWERPOINT.
o A presentation was required for all the participants after the period of course.
➢ Al Tawteen Programme - An Emaratization program on understanding diverse cultures especially in the hospitality industry. Jumeirah is a multi-national company with more than 10, 000 colleagues coming from all over 50 nationalities. Such a diverse environment will require such an effort in understanding each and everyone to run the operation smoothly. We were trained with other nationalities, participated programs with them and actually pushed to our max to understand them and not us to be understood.
➢ Fundamentals of Management - as a Guest Services Manager, I was required to do trainings to better my capacity and perform my roles better especially to my staff as well as colleagues. The program comes in a 6 level program which are:
1. Constructive Communication
2. Time and Stress Management
3. Motivating Towards Excellence
4. Empowering People
5. Creativity and Problem Solving
6. Leadership
➢ Destination Dubai - completed with a score of 94%.
➢ English Four - passed with merit.
➢ UAE National Development Program
1. Developing your career
2. Praise me
3. Customer Service Management
➢ 2000 to 2001: MSS for Networking and Computing
Position: Executive Secretary
o The company trained with the product knowledge.
o The company was selling computer programs for schools, companies etc.
o The programs were basically in English and by the time I have been well-trained with them, I was appointed to translate them into Arabic.
o I was responsible to organise the office and take responsibility with the administrative tasks to ensure operation runs smoothly.
o I was also responsible in keeping an eye with the sales executives, to make sure tasks are accomplished properly.