Customer Service Representative in After-Sales Service
Raylan Algeria
Total years of experience :2 years, 8 Months
• Welcome customers, registertheir complaints, and take their orders for spare parts.
• Schedule technicians' home interventions.
• Receive and register products that customers bring to the after-sales service forrepair.
• Receive, sort, and prepare orders for spare parts.
• Communicate with customers to inform them of the availability of their orders and schedule pickups.
• Manage the cash register (purchases and expenses).
• Draft reports on irreparable products and coordinate replacements.
• Prepare worn-out parts and incompatible new parts for return to the store.
WORK EXPERIENCE
- Managing customer orders (confirmation, invoicing).
- Following up on the sales of sales representatives
- Communicate product information to customers and make recommendations.
- Managing customer complaints and coordinating with other departments to resolve issues
- Calculate debts and ensure their recovery.
- Ensure inventory management and placing necessary orders.
- Manage cash register (purchases and expenses).
- Preparing employee salaries.
Graduation Project: "Design of an Optical Fiber Biocaptor Based on Whispering-Gallery Mode Resonators for Analysis of Aqueous Environments." This research project aimed to study and design an optical fiber sensor capable of detecting various chemical and biological species in water. The detection mechanism of this sensor relies on spectral shift measurement, which is proportional to the analyte concentration in the solution under investigation. Specifically, it exploits changes