Amr Adel

My main activity is leading a program to create an IT department.
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall)
• Facilitate all agile ceremonies and train and coach the team on best Agile methodology best
practices.
• Design and implement a Cybersecurity program by identifying the risk, selecting the strategy, developing the approach, and creating the policies and procedures
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project roadmaps progress, risk, and change and follow up on the deliverables and deadlines.
• Allocating resources, implementing a budget plan, and monitoring this budget throughout the
projects life cycle.
• Implementing Project communication plan.
• Created Annual IT budget and oversaw purchases of IT equipment and software.
• Striving to develop and implement strategies that support customer retention and satisfaction
• IT team hiring.
• Leading email server migration and SharePoint and PowerApps implementation projects.
• Monitoring, maintaining, and enhancing an organizations data loss prevention requirements for servers and Ofice 365 exchange.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Review the IT departments 3rd-party contracts, changing the terms in some and terminating some.
• Create an IT policy plan to be executed.

• Increasing the 3rd companys eficiency (Network, on-premise. Cloud (Azure) Administration, Contact center, Digital Marketing, Zoho ERP, M365)
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall)
• Design and implement a Cybersecurity program by identifying the risk, selecting the strategy, developing the strategy, and creating the policies and procedures
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project roadmaps progress, risk, and change and follow up on the deliverables and deadlines.
• Allocating resources, implementing a budget plan, and monitoring this budget throughout the
projects life cycle.
• Implementing Project communication plan.
• Outlined work plans, determined resources, authored timelines, and generated initial budgets for
project scope
• Working with the change board on change requests, assessing their impact, and accepting or
rejecting changes
• Prepare and manage IT code of conduct based on international best practices
• Develop and implement information security policies based on ISO 27001-2013
• Prepare and implement Disaster Recovery, High Availability, and Business Continuity Plans
• Coordinate with the Quality manager and Risk manager to achieve the goals within the scope and
budget
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• maintain Continuous Integration and Continuous Deployment (CI/CD) pipeline
• Implementing Project communication plan.
• Monitoring, maintaining, and enhancing an organizations data loss prevention requirements for servers and Ofice 365 exchange.
• Solid understanding of customer service best practices and industry standards
• Produced weekly incident and milestones reports, updating top management on progress and roadblocks
• Created Annual IT budget and oversaw purchases of IT equipment and software.
• Decreased spending by 30% and worked to alleviate compliance risks through efective software
licensing.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Facilitate all agile ceremonies and train and coach the team on best Agile methodology best
practices.
• Outline the agreement with the vendors and negotiate for the best contract
• Upgrading the company solutions to add more advanced features by creating an AI team.
• Data analysis for financial, sales, and technical reports using Power BI to support the top management.

• Increasing the eficiency of the IT team in company branches (Dubai, Abu Dhabi, Qatar, KSA).
• Create and follow up backup solutions (Symantec and Veaam)
• Led Microsoft Dynamics AX 2012, CRM 2016, and Dynamics 365 implementation
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall)
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project roadmaps progress, risk, and change and follow up on the deliverables and deadlines.
• Allocating resources, implementing a budget plan, and monitoring this budget throughout the
projects life cycle.
• Creating an annual IT-predicated budget for IT services and hardware
• Manage communications with telecommunication companies and vendors
• Coordinated ongoing technical training and personal development classes for staf members.
• Produced weekly incident and milestones reports, updating top management on progress and roadblocks.
• Interviewed, hired, trained, and mentored staf by coaching daily, leading performance reviews, and ofering constructive feedback.
• Monitoring, maintaining, and enhancing an organizations data loss prevention requirements for servers and Ofice 365 exchange.
• Implementing Project communication plan.
• Facilitate all agile ceremonies and train and coach the team on best Agile methodology best
practices.
• Design and implement a Cybersecurity program by identifying the risk, selecting the strategy, developing the strategy plan, and creating the policies and procedures
• maintain Continuous Integration and Continuous Deployment (CI/CD) pipeline
• Oversaw deploying software releases and monitoring the APIs performance
• Increasing the Digital Marketing Teams eficiency. Organize company events and exhibitions
• Communicated with the executive team and CEO to maximize development eficiencies and resolve issues.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Authored policy, procedure, and manuals governing internal IT use.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.
• Data analysis for financial, sales, and technical reports using Power BI to support the top management.
• Striving to develop and implement strategies that support customer retention and satisfaction

• Increase the eficiency of IT operations by overseeing IT department operations and training.
• Developed project plans to identify critical issues, approaches, and performance metrics and choose the best methodology (Agile - Waterfall)
• Facilitate all agile ceremonies and train and coach the team on best Agile methodology best
practices.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Outline the agreement with the vendors and negotiate for the best type (FB, TM, and CR)
• Develop and improve the project documents and reports for Waterfall and Agile, which will assist stakeholders in being clear on the project roadmaps progress, risk, and change and follow up on the deliverables and deadlines.
• Striving to develop and implement strategies that support customer retention and satisfaction
• Allocating resources, implementing a budget plan, and monitoring this budget throughout the
projects life cycle.
• Using the MS project to provide performance management by analyzing and controlling cost and
performance, updating existing plans as new information becomes available or existing data
changes, and giving what-if scenarios for the project manager
• Increasing customer satisfaction by reviewing incidents and issues
• Solid understanding of customer service best practices and industry standards
• Guided organizational technology strategy and roadmaps.
• Adjusted project plans for dynamic targets, stafing changes, and operational specifications.
• Closely collaborated with project members to identify and quickly address problems.
• Implementing Project communication plan.
• Led technology selection and rollout, focusing on organizational planning, provider contracts, and
supplier service-level agreements.
• Demonstrated familiarity with the latest hardware, software, networking technology, and industry trends.
• Interviewed, hired, trained, and mentored staf by coaching daily, leading performance reviews, and ofering constructive feedback.
• Monitoring, maintaining, and enhancing an organizations data loss prevention requirements for servers and Ofice 365 exchange.
• Communicated regularly with customers concerning data exchange and technology integration.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• maintain Continuous Integration and Continuous Deployment (CI/CD) pipeline
• Oversaw deploying software releases and monitoring the APIs performance
• Worked closely with management teams to plan, develop, coordinate, and execute technical
strategies aligned with the clients vision, mission, and purpose.
• Establish standards, determine specifications, and create (SLA) and (OLA).
• Coordinated with management teams to plan, develop, align, and execute strategies to meet the clients vision, mission, and purpose.
• Design and implement a Cybersecurity program by identifying the risk, selecting the strategy, developing the strategy plan, and creating the policies and procedures
• Facilitated the best user experience through continuous support, training classes, webinars,

improvements, and communication of system changes.

• Increasing the IT operation eficiency
• Server Administration (Active Directory, Backup, Storage)
• Maintaining the stability for the PBX (Gulf Sip)
• Follow up on HIS system Implementation
• Directed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Communicated with the executive team and CEO to maximize development eficiencies and resolve technology issues.
• Authored policy, procedure, and manuals governing internal IT use.
• Supported phone, photocopier, fax machine, and other physical equipment.
• Oversaw daily performance of computer systems and immediately responded to issues to keep the network up and running.
• Create and control the procurement process (RFP, RFI, and RFQ)
• Built, customized, and repaired technology based on staf requests.
• Demonstrated familiarity with the latest hardware, software, networking technology, and industry trends.
• Maintained camera and physical security systems.
• Installed and administrated audiovisual equipment.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.
• Implemented and administrated wireless devices, multi-site network infrastructure, business
intelligence development, and implementation.
• Monitoring, maintaining, and enhancing an organizations data loss prevention requirements for servers and Ofice 365 exchange.

• Increasing the technical support team and sales team efficiency
• Analyzed project-related information and made recommendations based on discoveries.
• Increased employee productivity through training and mentorship.
• Guided and coached project teams, delegating tasks and evaluating the performance and
progression of the project.
• Solid understanding of customer service best practices and industry standards
• Recruited and trained IT team members.
• Directed deliverable estimates, negotiated resource conflicts, and allocated resources.
• Worked closely with customers to evaluate risks such as impact, reputation, and regulations.
• Prepared status charts in Excel and PowerPoint for daily management meetings.
• Generated earned value management data capture spreadsheets and reports for management.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.