Consulting Operations Director
Strategic Gears
Total des années d'expérience :29 years, 8 Mois
Create a positive impact and add value to national initiatives under the umbrella of Vision 2030, Saudi VRPs including NTP 2.0 program.
Lead the functions of PMO, quality and compliance, finance, HR, bidding and other business as usual.
Planning operations from the beginning and implementing them after approval of the steering committee.
Manage all the daily operations that take place in the company based on approved KPIs and solve all the problems that arise through the day.
Leading the operations and excellence activities that aim to make consulting efforts work, value propositions accepted and proposed benefits realized.
Design and implement a strong operating and governance models control SG relationship with internal and external parties.
Design, implement and enhance internal processes, policies and procedures.
Lead the BD/bidding life cycle.
Keep a close watch on the budgets of each department and implement strict budgetary controls
Participated in the establishment of the MER PPM Center of Excellence (PPM CoE) to support all PPM engagements across PwC.
Lead PPM Quality team (PMOs) at Ministry of Labor, Saudi Arabia.
Lead an automation program to serve PMO operation clients across Saudi Arabia.
Participated in many PMO design engagements for many Government clients such as Delivery Unit (Ministry of Planning & Economy), Ministry of Finance (MoF), Ministry of Environment, Water and Agriculture, Adaa Center and MoMRA.
Develop many PPM related artefacts such as handbooks and PM process.
Audit the implementation of some strategy initiatives, programs and projects by 3rd part strategy implementers (BCG, Mackenzie, PRG and others).
Designing the quality and compliance approach for PMOs, TMOs and VROs across many government entities.
Participated in the development of many PPM models and frameworks such as PMO BOT Model.
Served public sector in general and Ministry of Labor (MoL) and Ministry of Health (MoH) in particular.
I was serving many business vertical departments such as "Planning & Development", "Labor Policies", "Customer Services" and "International Labor Affairs".
I have participated in the establishment of the "Delivery Unit" which reports directly to HE the minister.
Was very close to the top management and executives.
Lead some transformation programs/projects which were related to many national initiatives.
Establish the Project Management Office (PMO), with the establishment and development of methodologies mix between PMI standards and Microsoft implementation methodologies.
Manage all projects all over Saudi Arabia cover all Microsoft business solutions such as Dynamics AX, Dynamics CRM and SharePoint.
I have shared with the top management to convert our execution methodology to be process-based.
I have participated in the process of cost management and profit maximization by closing projects on time using our internal capabilities.
Establishment of IT Service Delivery Team including responsibility for service desk, desktop support department & solutions support department.
Definition of service level agreements (SLA’s) & Annual IT Services Maintenance Contract, in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.
Monitor, control and support services delivery.
Developing assessment reports for many current IT projects in different fields such as security, SW development, GRP implementation, and others.
Designing assessment criteria helps in the vendor selection for Dynamics CRM implementation initiative and projects.
Manage the company day-to-day activities and operations.
Follow up consultants’ performance, work results, and evaluate them periodically.
Manage many bids staring from RFI, RFP, proposal assessments, and vendor selection such as Oracle CC&B system and ERP for MOWE.
Participate in the implementation supervision for many IT projects in the public sector.
Participate in the assessment operations of many IT-PMO related projects in the public sector.
Ensuring high-level of quality for all deliverables.
Acted as MOWE’ consultant & supervisor in the implementation of both Oracle ERP and Oracle CC&B projects in MOWE.
Company day-by-day activities and operations.
Supervise all Web and S/W development projects.
Participate in the business system analysis of most of web and SW development projects.
Supervising the testing and acceptance operations.
Ensuring high-level of quality for all deliverables.
Managing all vendors and sub-contractors.
Preparing service level agreements (SLA’s) & annual IT services maintenance contracts, in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.
Manage many bids staring from RFI, RFP, proposal assessments to vendor selection.
Identifies, negotiates and manages strategic relationships with dealers.
Responsible for anything related to company day-by-day activities and operations.
Developing and supervise all plans for all activities especially training and IT services.
The contact person of the company for all big customers and authorizers.
Preparing the pricing and discounting systems and policies.
Sharing with the board members in preparing the strategic plans for the whole company' activities.
Manages the marketing, sales and product development teams to implement business development initiatives.
Report to the General Manager.
Responsible for anything related to the training center' management and development.
Developing technical human resources to pass the required exams to stay strong in the training market.
Preparing the pricing and discounting systems and policies for training.
Innovating new courses and tracks depending on the training market needs.
Preparing the training programs specifically for Sharm El-Sheikh Branch.
Sharing with the board members in preparing the strategic plans for the training center.
Managing training' marketing and sales staff.
Staff career development plans especially technical staff.
Preparing & upgrading any technical documents used in the training operation.
Participating in preparing all plans related to courses documents, lesson plans, schedules for 3 branches, customer relationships, and following up customers to inform them about all news.
I have the ability to tailor IT proposals to meet client needs and expectations in all bids in the IT training field.
Setting and developing the work performance standards, company rules, company regulations, and follow its application.
Innovating new courses and training tracks based-on needs.
Participating in preparing strategic & development plans.
Everything related to software either desktop applications or business packages.
Everything related to hardware either maintenance, troubleshooting or upgrade.
Manage the internal network and information system (22 users connected to Windows NT server).
Preparing the training plans for staff to use desktop applications and business solution.
Making and managing the internal paper system (Templates and Forms).
Managing the Internet home page of the company.
Software and hardware support especially desktop applications troubleshooting.
Managing the internal information system, this includes Network software, Windows, and desktop applications.
Making and managing the internal paper system to document all staff and customers problems.
Manage centers software (Installing and training), hardware (Maintenance) and network (Security and Permissions).
Training my staff to use Microsoft Products professionally. Also, support and solve customer problems after finishing courses.
Determining training objectives.
Participate in, and conducts technical training programs.
Writing training programs, including outlines, text, handouts, and tests.
Suggesting and introducing the right business solutions to our customers.
Technical support and follow up customers troubleshooting.
Installing new versions of any S/W for users and customers especially Microsoft and IBM products.
B. Sc. of Computer Science 1993. Diploma of Management and Business 1994. General Application: "Good" The Graduation Project: 'Inventory System’ the Project Evaluated "Distinct"