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Amr Burhani, Operations & Guest Experience Manager

Amr Burhani

Operations & Guest Experience Manager·Yieldstay Holiday Home LLC

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 6 years, 11 months

Operations & Guest Experience Manager

March 2025 - March 2026

Yieldstay Holiday Home LLC

Dubai, United Arab Emirates

March 2025 - March 2026

Managed end-to-end guest experience across 20+ properties
Handled high-volume client communication and issue resolution
Maintained high Airbnb ratings and guest satisfaction
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Business Development Manager

January 2025 - March 2025

Westbond International

Dubai, United Arab Emirates

January 2025 - March 2025

Developed growth strategies in company formation services
Built partnerships with legal and financial entities
Advised clients on licensing and compliance
Company industry:
Accounting
Job role:
Management

Senior Project & Operations Lead

July 2023 - October 2024

Flick Tech FZ LLC

Dubai, United Arab Emirates

July 2023 - October 2024

Managed branding, advertising, and event projects (Jetex, Dubai South)
Led full-cycle event execution (launches, activations, corporate events)
Coordinated 10+ vendors per project
Managed budgets up to AED 2M and improved operational efficiency
Used CRM tools (Salesforce) to track and optimize performance
Company industry:
22960
Job role:
Management

Real Estate Agent

March 2023 - July 2023

Capri Realty Real Estate Broker LLC

Dubai, United Arab Emirates

March 2023 - July 2023

Conducted market analysis and property evaluations
Managed client relationships and transactions
Negotiated rental agreements and contracts
Company industry:
Real Estate
Job role:
Sales

Marketing Operations Supervisor

January 2021 - February 2023

The Artist Agency

Damascus, Syria

January 2021 - February 2023

Managed marketing campaigns and social media
Conducted market research and strategy support
Coordinated events and logistics
Company industry:
Entertainment
Job role:
Marketing and PR

Marketing Intern

January 2019 - October 2020

Starvision SARL

Beirut, Lebanon

January 2019 - October 2020

Supported campaign execution and research
Assisted in market analysis and targeting
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Education

American University of Science and Technology

October 2020

October 2020

Bachelor's degree, Marketing

Lebanon

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

Skills

COMPLEX PROBLEM SOLVING

Intermediate

BUDGETING

Intermediate

COMMUNICATIONS

Intermediate

COST CONTROL

Intermediate

CUSTOMER SERVICE

Intermediate

EVENT MANAGEMENT

Intermediate

GROWTH STRATEGIES

Intermediate

OPERATIONS

Intermediate

PROJECT MANAGEMENT

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
English Proficiency – Cambridge Assessment English
Fundamentals of Digital Marketing