Amr El Maghraby

performing limits and validity for overdraft accounts and loans for corporates in bank after risk analysis and investigation

1- Assist customers with their everyday banking needs through the counter including withdrawals, deposits,
transfers, currency exchange, etc…
2- Accept and processes cash deposits to opened accounts (current, saving, checking, overdraft, GL). Prove
cash entirely.
3- Cash checks and payment orders within established limits and reserves (withdrawals, coupons, expense
redemption).
4- Exchange foreign currencies according to the established dealer rates. Proves the authenticity of
currencies entirely.
5- Count, prove authenticity, and package currency and coins.
6- Balance cash and prepare daily and final currency position.
7- Perform a range of related duties and may assist other Customer Advisors during peak load periods.
8- Receive and record customer orders. Prepare transaction documents, verify customer signatures, check
balance, place holds on funds as required, check endorsements and validity, apply charges, process
accounting entries, post transactions, and issue advices & copies of payments as required.
9- Process the following simple operational transactions on the Core Banking System:
a. Internal Transfer (Simple & Multiple Transfer)
b. Internal Checks
c. Customized Transactions
d. Any client inquiries / advice printouts
10- Act as the first point in receiving the following requests from the customers and inputting them on the
Core Banking system, in order to be further handled by the Head of Operations/Senior Customer Advisor:
a. Bank Drafts
b. Certified Checks
c. Outgoing Transfers
d. Checks for Collection
e. Stop Payment on Checks
f. Returned Checks
11- Represent the most informative point-of-contact for customers requesting or inquiring on different
operations (whether in person or by phones). Guides Customers to other Points of Services within the
branch.
12- Utilize every chance to highlight products to customers and resolve any issues they may have.
13- Handle customer inquiries and signature verification upon request.
14- Manage Customer Queue & waiting time to achieve efficient performance
15- Handle customer inquiries (customer's position, account statement, bulletin rates, transaction advises,
etc).
16- Perform other related duties in the customer service area.
17- Provide relief help in other activities (If needed).
18- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and
Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever
possible.

Working in Wind which is Mobile Provider in Canada helping Canadian people in technical and billing issues regarding their services.

• February 2012-July 2012:
• I worked in the international customer care as an advisor, my tasks was to satisfy customers and promote the packages, also helping team members achieving their target and to overachieve it.
• Worked as a sales agent at Wasla outsourcing company (Nobel talk campaign)
• Selling prepaid services (international calls) for people living in USA and Canada
• I was recognised employee of the months April & June