Amr El-Medany

DIGITAL TRANSFORMATION & STRATEGIC LEADERSHIP
• Led enterprise-wide Digital Transformation strategy, modernizing legacy business processes and improving operational efficiency by 40%
• Trusted advisor to C-level stakeholders on technology strategy, digital innovation, AI adoption, and risk posture
• Led discovery, assessment, and design of secure, scalable architectures spanning hybrid infrastructure, cloud platforms, and enterprise applications
• Established IT performance metrics and dashboards to measure effectiveness and value realization
• Facilitated executive strategy workshops to align IT initiatives with business needs
• Collaborated with business leaders to defend architectural decisions and justify investment cases

ERP STRATEGY & PLATFORM EVOLUTION
• Led enterprise ERP strategy and orchestrated multiple platform transitions over 12-year period, successfully migrating from Microsoft Dynamics to Oracle NetSuite to Odoo platform
• Managed end-to-end ERP transformation lifecycle including evaluation, vendor selection, implementation, data migration, integration, and user training
• Each platform transition driven by evolving business requirements, scalability needs, and cost optimization
• Established ERP Center of Excellence providing ongoing support, customization, and continuous improvement

AI & AUTOMATION INNOVATION
• Architected and deployed enterprise-wide n8n workflow automation platform across finance, HR, IT operations, and procurement, reducing processing time by 70%
• Scaled internal AI Automation Platform into reusable enterprise capability, enabling 15+ recurring workflows
• Reduced executive and operational reporting cycles from multiple days to hours through automated reporting platforms
• Developed and launched AI Prompt Assistant platform (ai.alkholi.com) with bilingual English/Arabic support
• Developed enterprise API integration framework connecting ERP systems, business applications, and cloud services

TECHNICAL SERVICES & OPERATIONS MANAGEMENT
• Directed enterprise-wide technical services covering infrastructure, networks, cloud platforms, cybersecurity operations, and business-critical applications
• Built and led high-performing teams of 25+ professionals responsible for 24/7 availability and continuous service improvement
• Led and mentored senior technology managers, architects, and engineers, fostering culture of delivery excellence
• Defined and implemented IT service governance models, SLAs, escalation paths, and operational KPIs aligned with ITIL
• Led infrastructure modernization, achieving 99.9% uptime and operational resilience across data centers and cloud environments

CYBERSECURITY & RISK MANAGEMENT
• Spearheaded cybersecurity transformation including SOC integration, EDR/XDR deployment, Zero-Trust architecture, and threat intelligence automation
• Established 24/7 Security Operations Center with incident response procedures and threat intelligence integration
• Led compliance initiatives for ISO 27001 and NCA cybersecurity framework, achieving certification

FINANCIAL & VENDOR MANAGEMENT
• Directed multi-million SAR IT budgets, achieving 30% cost optimization through vendor consolidation and cloud cost controls
• Stabilized IT spend despite business growth, avoiding incremental licensing and infrastructure expansion
• Negotiated and managed relationships with technology vendors, ERP partners, and cloud service providers

• Led technical services and IT operations supporting multiple hotel properties, guest
services, and corporate functions, ensuring uninterrupted hospitality operations and
exceptional guest experience
• Managed infrastructure, networks, Property Management Systems (PMS), Point of
Sale systems, and end-user support across all hotel locations
• Executed IT strategy implementation supporting business objectives, coordinated
vendors to maintain SLAs and service quality standards
• Supervised and mentored IT team members, implemented cybersecurity measures
to safeguard guest and company data, ensured compliance with industry standards
• Oversaw system upgrades, technology refresh initiatives, and deployment of new
technologies with minimal operational disruption

• Led technical services for WiMAX network deployment and Internet Service Provider
operations, managing network performance, availability, security, and customer
facing technical support systems
• Managed and led team of network professionals, oversaw planning, installation, and
configuration of WiMAX infrastructure
• Coordinated with equipment vendors and field teams to ensure service reliability and
rapid issue resolution
• Implemented network security measures, monitored performance and reliability,
developed customer support systems

• Administered Microsoft Exchange servers, ISA servers, and remote access solutions
ensuring high availability and performance
• Configured and maintained Cisco switches, routers, and PIX firewalls for robust and
secure network operations
• Implemented security policies, monitored and optimized system performance,
provided advanced technical support
• Led IT projects including system implementations, migrations, and network upgrades
ensuring timely completion

• Delivered Microsoft Certification Track courses, trained IT professionals on Microsoft
technologies and best practices

• Delivered enterprise systems implementation and support services for multiple
clients, provided infrastructure, server, and network support
• Installed, configured, and managed Windows Server environments, Active Directory,
Exchange Server
• Produced technical documentation and operational procedures ensuring system
stability, performance, and service continuity

• Developed test plans and test cases ensuring comprehensive software quality
coverage
• Conducted manual and automated testing, identified and documented software
defects, performed regression and performance testing
• Collaborated with development teams, contributed to continuous improvement of QA
processes and methodologies

• Provided first-level technical support to end-users in high-volume telecom
environment, resolving hardware and software issues, ensuring minimal disruption to
user productivity
• Diagnosed and troubleshooted technical problems, logged and documented issues in
help desk ticketing system, escalated complex incidents to higher-level IT support
and specialists