Warranty Administrator
Samsung Electronics
Total years of experience :15 years, 9 Months
Manage KPIs
Claim monitoring
Product Return Process & Implementation
warranty submission ratio by ASCs
Manage training programs & workshops for ASCs
Monitoring KPIs for ASCs
Warranty reconciliation with finance
AP/AR book keeping
* Making sure that spare parts changed under warranty terms without manipulation.
* Misused parts deduction report.
* Approved parts report.
* Targeted parts sharing with partners.
* New process announcement with partners.
* Customer handling.
* Customer Satisfaction.
* Sales of now products.
* New products announcement.
* Problem solving.
* Customer handling.
* Customer Satisfaction.
* Sales of now products.
* New products announcement.
* Problem solving.
* Daily progress report preparation.
* Replying the daily FRIs.
* Proceeding the daily IRs.
* Weekly minutes of meeting preparation.
* Filing.
* Achieving.