Branch Customer Service & Sales Multi Products.
Sharjah Islamic Bank
Total years of experience :11 years, 3 Months
Branch Customer Service & Sales Multi Products.
• Evaluates loan applications and documentation by confirming credit worthiness.
• Approves loans by issuing checks or forwarding applications to loan committee.
• Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
• Helps customers by answering questions; responding to requests.
• Maintains customer confidence by keeping loan information confidential.
• Accomplishes bank mission by completing related results as needed.
Senior customer service representative.
•Respond customer’s inquiries by phone or E-mail.
•Sale & marketing store products.
•Handling & resolve & follow up customer complaints.
•Handling drivers & delivery for both store & Gourmet.
•Organize personal shopping service.
•Handling Wedding registry & Gift card.
•Accepting returned or exchanged or maintenance items and applying the appropriate refund or credit.
•Suggest possible purchases to the customers and promote specials.
•Offering & explain Loyalty program benefits.
Card center assistant manager.
•Review & Encoding applications on system.
•Issue & activate & deactivate Cards.
•Updating Customer’s data.
•Issuing customer’s vouchers.
•Generating daily & weekly & monthly reports.
•Creating reports for marketing department.
•Review Documents & Opening accounts for customers.
•Encoding applications.
•Withdraw & return the shares from Equator system.
•Organizing & reviewing brokers Order.
•Loading session from HORIZON system.
•Issuing pin code for E-trade.
•Handling Statement Cycle & daily fax.
•Handling archiving system.
•Respond customer’s/branches inquiries by phone or E-mail.
Retail Operations / Card Center:
Card Production Officer.
Statement
• Full responsibility of the Statement Cycle from printing until client delivery.
• Analysis and follow-up of returned statements and updating contact details.
Visa
• Receives credit cards applications from the Credit Department and check that it's fully approved.
• Open account on net symbol system.
• Enter the applications' data on the AFS system .
• Print out a print screen of the credit limit from the Net symbol for revise.
• After the card being produced the Card Number is being entered in the cell of Card Number in the Excel Sheet Report.
• Print cards and card production report.
• Prepare envelope labels with the client's name, address and contact phones for the delivery of cards then pin codes.
• Deliver credit cards to branches or Courier Company and follow up to ensure safe delivery.
• Maintaining changes of increase, decrease & cancellation of card limit & expiry on the bank's systems.
Visa Pin codes:
• Receiving pin codes of visa & master cards from (Bahrain) AFS Company by DHL Company in closed envelope. There is an acknowledgment fax attached with the pin codes, I sign it &send it back at the same day I received to AFS Company.
I receive a daily report from TNT Company to confirm
Me the delivery of the cards & when I receive the O.K of the card delivery, I give them the pin code of the delivered card.
• I take report from TNT Company reprehensive for the daily pin codes he takes it from me & then I file these reports.
Net Symbol system :
• I receive From RCD increase & decrease limit, I implement it on the OVD.
• I receive from customer services dept. reissue & replacement requests to change the expiry date on net symbol & to attach the new replacement card on the card attachment.
• I receive cancellation requests from customer services dept. to cancel the limit & expiry on the net symbol.
• I receive pin reissue request from customer services dept. & then wait to receive the pin code from Bahrain & the deliver the pin by TNT to the customer branch.
Visa Electron
• Receive issuance requests from the branches with a covering letter signed by the branch manager.
• Capture the applications' data on the SPARROW system.
• Issue cards and card production report .
• I send the electron cards to the branches by Middle East Company.
Visa Electron Pin codes
• I wait for electron card confirmation from the branches then filing it.
• I print the pin codes & then print the report of the produced pin codes.
• I send the pin codes to the branches by Middle East Company.
Sparrow system :
• Handling electron card re-issuance for visa Electron cards.
• Handling Pin code re-issuance for visa Electron cards .
• Add the account on electron card.
• Closed electron card on SPARROW system.
• Issue all monthly renewal electron card and pin code.
Customer Services Back Office.
• Credit Cards maintenance such as (Changing credit limits, updating customers' data & contacts, changing cards status, changing interest rates, manual purges, reissuing &replacing cards, and pin reset .
• Receive complains from branches & clients through call center and in writing from branches and replying in both writing and online.
• Preparing the call center reports (Cisco system) and filtering the data for the marketing departments needs and assisting them in any survey.
• Handling all customers Complains through phone and supervising call center agents.
Credit Cards Division
1-New Accounts Department-CPD
• Received daily applications from all branches.
• Handel all application on file with label reference.
• Review application on HUB system.
• Capture application on BUB system.
• Make telephone Verification with all company
.
2-Account Department-CPD
3-MIS specialist