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Amr Haroun, Hotel General  Manager

Amr Haroun

Hotel General Manager·Laico Hotels & Resorts

Guinea-Bissau

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 14 years, 11 months

Hotel General Manager

June 2019 - Present

Laico Hotels & Resorts

Bissau, Guinea-Bissau

I found this job using Bayt.com

June 2019 - Present

- Owns and manages the relationship with the owner
- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership
- Coordinates capital improvement projects to maintain / upgrade quality standards and property image
- Ensures optimal compliance with corporate focus audit
- Manages performance issues that arise within the management team
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Participates in community and professional organizations to maintain high visibility and promote a positive image
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Increases and maintains the value of the asset

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hotel General Manager

January 2017 - May 2019

Laico Hotels & Resorts

Nairobi, Kenya

I found this job using Bayt.com

January 2017 - May 2019

- Owns and manages the relationship with the owner
- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership
- Coordinates capital improvement projects to maintain / upgrade quality standards and property image
- Ensures optimal compliance with corporate focus audit
- Manages performance issues that arise within the management team
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Participates in community and professional organizations to maintain high visibility and promote a positive image
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Increases and maintains the value of the asset

Company industry:
Hospitality & Accomodation
Job role:
Management

Resort Manager

March 2015 - December 2016

The Maaha Beach Resort

Takoradi, Ghana

I found this job using Bayt.com

March 2015 - December 2016

- Owns and manages the relationship with the owner
- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership
- Coordinates capital improvement projects to maintain / upgrade quality standards and property image
- Ensures optimal compliance with corporate focus audit
- Manages performance issues that arise within the management team
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Participates in community and professional organizations to maintain high visibility and promote a positive image
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Increases and maintains the value of the asset

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hotel General Manager

February 2014 - March 2015

Golden Tulip Hotels & Resorts

Accra, Ghana

February 2014 - March 2015

- Owns and manages the relationship with the owner
- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership
- Coordinates capital improvement projects to maintain / upgrade quality standards and property image
- Ensures optimal compliance with corporate focus audit
- Manages performance issues that arise within the management team
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Participates in community and professional organizations to maintain high visibility and promote a positive image
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Increases and maintains the value of the asset

Company industry:
Hospitality & Accomodation
Job role:
Management

Hotel General Manager

October 2012 - January 2014

Golden Tulip Hotels & Resorts

Ibadan, Nigeria

October 2012 - January 2014

- Owns and manages the relationship with the owner
- Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership
- Coordinates capital improvement projects to maintain / upgrade quality standards and property image
- Ensures optimal compliance with corporate focus audit
- Manages performance issues that arise within the management team
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Participates in community and professional organizations to maintain high visibility and promote a positive image
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Increases and maintains the value of the asset

Company industry:
Hospitality & Accomodation
Job role:
Management

Operation Manager

July 2011 - September 2012

Domina Hotels & Resorts

Hurghada, Egypt

July 2011 - September 2012

- Five Stars Resort (552 Rooms )

- Fully responsible for all aspects of all departments.

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Suez Canal University

May 1999

May 1999

Bachelor's degree, Hospitality And Hotel Management

Egypt

GPA (rating): Very good

GPA (rating): Very good

1995 - 1999 Faculty of Tourism and Hotel Management Suez Canal University, Ismailia, Egypt. Bachelor degree in Hotel Management

Alexandria Hotel Institute (EGOTH)

January 1992

January 1992

Diploma, Hospital Management

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

1990 - 1992 Alexandria Hotel Institute (EGOTH) Alexandria, Egypt. Hotel Management Department” Diploma in Food & Beverage Sector”

Skills

Creativity
Expert
Creativity
Expert
Team Leadership
Expert
Team Leadership
Expert
Revenue Management
Expert
Revenue Management
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Hotel Management
Expert
Hotel Management
Expert
Hotel Management
Expert
Hotel Management
Expert
Depth experience in Rooms, Sales, Marketing and Training
Expert
Depth experience in Rooms, Sales, Marketing and Training
Expert
business oriented marketing person, perfectionist with high concern for details and facts
Expert
business oriented marketing person, perfectionist with high concern for details and facts
Expert
ability to work under pressure, adapt, focus, change management
Expert
ability to work under pressure, adapt, focus, change management
Expert
create a positive team spirit.
Expert
create a positive team spirit.
Expert
solid hotel experience in a highly competitive markets
Expert
solid hotel experience in a highly competitive markets
Expert
strong statistical and analytical abilities with focus on guest satisfaction, service, budgeting, fo
Expert
strong statistical and analytical abilities with focus on guest satisfaction, service, budgeting, fo
Expert

Languages

Arabic

Native Speaker

English

Expert

Italian

Intermediate

German

Intermediate

French

Beginner

Portuguese

Beginner

Hobbies and interests

Soccer

I like football