Customer Care Executive
Vodafone - Egypt
Total years of experience :5 years, 5 Months
resolve customer complaints via phone.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Place or cancel orders and Cancel or upgrade accounts.
Answer questions about warranties or terms of sale.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions. Sell products and services.
Work with customer service manager to ensure proper customer service
is being delivered.
Compile reports on overall customer satisfaction.
Credit card - loan - salary in advance - phone cash - prepaid
works as a salesperson and customer service agent
deducing a customer's needs answering their question, and
matching them to financial services they may find helpful
Bank sales agents need to be familiar with their bank's
offered
checking or savings accounts, mortgages, or securities
portfolios
in order to deduce which would best fit the prospective
Follow up cash on hand and banks accounts.
Controlling banks facilities accounts.
Banks reconciliations, controlling LC’s accounts, financial transfers.
Fixed assets account. & following up assets depreciation.
Cash flow reports.
Following up insurance accounts.
Working at Current Operation accounts, Profit & Loss accounts, profitability reports.
Cost reports, trial balance analysis & member of team of preparing balance sheet.
• High school " Victory college • Faculty of Commerce (Bachelor Degree of Commerce)