Technical specialist
Metco
Total years of experience :21 years, 9 Months
Leading Zain ISP reload project/upgrading Zain IGWs/DWDM-IPMPLS/WiFi.
Leading technical meetings with customer and other vendors.
Agree on requirements of the customer.
Manage vendors to accommodate with the customer’s requirements.
Agree on high/low level design, NIP, NRFU and all other documents required.
Plan/Implement network migration for the new network.
Provide level 3 support.
Job description:
Guide the NOC team to provide better support.
Decide the support scope of work.
Design solutions to enhance network performance and high availability.
Performing Presales Activities: designing solutions according to customer requirements, Combined visits with Account Managers to provide technical expertise to provide best solution to customers.
Provide solutions to mitigate risks.
Solving escalated problems from NOC team.
Provide solutions to enhance customers’ networks.
Take the required corrective and preventive actions to decrease the downtimes probabilities.
Identifying the network problems root causes.
Re-design the network properly (routing domain, IP scheme, VLANs scheme, port map scheme and standard network topology).
Flexibility in design to meet customers requirements.
Configuring Cisco, Huawei and HP routers and switches, and Cisco and Juniper firewalls.
Implementing QoS to increase performance of some applications.
Implementing redundant protocols (HSRP, VRRP and NSRP) and GRE tunnels with IPsec.
Securing the network devices to meet the audit requirements done by Tadawul.
Installing core network devices.
Decide and implement major routing protocol and network services.
Core network capacity planning, WAN/LAN trunks upgrades.
Solving problems escalated by NOC.
IGP (OSPG, iBGP, MP-BGP) configurations and maintenance.
EGP (eBGP) policies planning and applying for international trunks and eBGP peering customers and ISPs.
IP address space management (AFRINIC).
Configuring network hardware AAA using TACACS+.
MPLS VPNs configuration and maintenance.
QOS configuration and maintenance.
Handling of a higher level customer problems and complains escalated by Support team.
Troubleshooting and configuring Cisco routers (16xx-76xx), MLS CAT switches, Telecom fiber connections located between centrals, DSLAMs, MAX20, converters and etc.
Monitoring all network topology including resellers POPs using ORION, MRTG.
POPs maintenance and documentations.
Keeping BW policies within rations for all POPs concerning shared or dedicated services.
Replacing and upgrading IOS images on Cisco devices.
Handling of a higher level customer problems and complains escalated by Support team.
Troubleshooting and configuring Cisco routers (16xx-76xx), MLS CAT switches, Telecom fiber connections located between centrals, DSLAMs, MAX20, converters and etc.
Monitoring all network topology including resellers POPs using ORION, MRTG.
POPs maintenance and documentations.
Keeping BW policies within rations for all POPs concerning shared or dedicated services.
Troubleshooting, identifying and recovering the ADSL problems..
Troubleshooting, identifying and escalating to NOC POPs problems.
Have access to the DSLAMs to troubleshoot the problems.
Flexibility to troubleshoot potential challenges with new and existing campaigns.
Troubleshooting with customers, identifying and solving the problem of frame relay and XDSL connections.
Escalating problems to NOC department, describing what the problem is, and The troubleshooting steps that have been done.
Handling customers problems and escalating it to the responsible department.
Dealing with the CRM software (ORACLE) and understanding its requirements.
Problem solver, analytical and advanced negotiations skills.
Responsible for purchasing everything related to PCs and networks for all CIB branches.
Fulfill all the branches needs in the appropriate time without delaying the work flow.
Negotiate with the suppliers to get the branches needs with a good price and a good quality.
Taking decisions about which supplier will supply the needed product.
Searching for new good suppliers who can supply the quality and the price for a certain product.
Designing and administering an access database for the warehouse of the company.
Implement updates in the database to meet the need of the company.
Designing reports to get the feedback of the work flow.
Designing reports to make statistics about the sales.
CCIE-SP
I passed the lab exam.
I did my first attempt for CCIE- R&S lab exam and didn't make it. I am planning to go for the second attempt within 2012.
CS-CIPSS (Cisco Certified IPS Specialist)
Information Technology Proffesional(ITP) is a canadian program covering all areas in IT, speciallized in Networking. It is also covers the gap between the IT and the business. It is a 12 months of education and work. ITP includes: 1- MCSE(required) 2-CCNA. 3- Business courses. 4- Eight projects to be implemented(required).
