Collections & Recovery Manager
GS1 Egypt
Total years of experience :18 years, 8 Months
Responsible for :-
* Create the annual plan and targets and negotiate them with CEO
* Deliver monthly & Quarter and annual reports to CEO on our achievements against agreed targets compared with actual value last years
* Track all department expenses and compare it monthly with collected amounts ( Gross Collection & Net Collection )
* Improve the process of collection internal & external
* Set the requirements of the operating system and manage the data migration
* Strategically develops plans to increase both company income and customer satisfaction
* Tracking of capacity plan to increase the efficiency
* Review weekly effort done with team leader ( front & back end collection )
* Feedback membership department with any amendment needed on customer contracts
* Set the monthly domain and insure that everyone has his own domain
* Review all domains beginning of every month to put the new strategy
* Create the Mid & annual performance appraisal and deliver it to HR
* Create Bonus strategy based on performance to motivate people to achieve their targets
* Make deals with third parties to increase money collection from deadbeats
Responsible for :-
* Leading collection Team for an assigned portfolio accounts.
* Marketing our company services to get new accounts/portfolios.
* Performance Management by Daily & Monthly review.
* Coaching and Training for new collectors.
Responsible for :-
* Marking and Sales of company product by visiting the famous buyers in the market
* Make analysis of the basket size of the customer
* Feedback management with customer comments on our quality and prices
* Visit high balance customer and provide them with good offers.
Duties Included:
Performance Management by Daily & Monthly review and conduct a collector development plan for 10 collectors beginning of every month to discuss previous month targets against achievement and setting the goals of the next month.
Coaching and Mentoring for In-house Recovery Team member on calls routed from quality team and side by side monitoring and coaching on skill focus areas of the month .
Adheres to the audit & compliance procedure.
Manage team to achieve a minimum of 85% quality expectations through progressive improvement.
Distribute allocation among team based on outstanding balances.
Responsible for :-
Leading auto recovery team for the assigned auto loans bad debts portfolio.
Organize recovery team work schedule & assigned targets to obtain maximum recoveries in efficient timely manner.
Evaluating recovery team coordinators for the assigned monthly targets, performance and their compliance to bank rules.
Allocating & follow-up auto loans recovery portfolio with agency vendors.
Determine commissions' structure for agency vendors & handling all related invoices on monthly basis.
Provide management with daily, weekly, monthly and quarterly dept. achievements.
Determine every agency vendors targets based on their portfolio and provide management with monthly performance letters.
Make quarterly audit reports for all agency vendors to ensure applying bank rules in handling customers in a professional manner & ensure customers information security.
Feeding credit risk dept. back with inappropriate lending decisions resulted in recovery cases to enhance the future credit policies.
Ensure applying CBE & Bank regulations & policies.
Responsible for :-
* Marketing Medical equipments for hospitals and clinics.
* Providing efficient after-sale services to obtain customer satisfaction.
* Handling tenders' financial & technical offers.