عمرو محسن

Responsible for :-
* Create the annual plan and targets and negotiate them with CEO
* Deliver monthly & Quarter and annual reports to CEO on our achievements against agreed targets compared with actual value last years
* Track all department expenses and compare it monthly with collected amounts ( Gross Collection & Net Collection )
* Improve the process of collection internal & external
* Set the requirements of the operating system and manage the data migration
* Strategically develops plans to increase both company income and customer satisfaction
* Tracking of capacity plan to increase the efficiency
* Review weekly effort done with team leader ( front & back end collection )
* Feedback membership department with any amendment needed on customer contracts
* Set the monthly domain and insure that everyone has his own domain
* Review all domains beginning of every month to put the new strategy
* Create the Mid & annual performance appraisal and deliver it to HR
* Create Bonus strategy based on performance to motivate people to achieve their targets
* Make deals with third parties to increase money collection from deadbeats

Responsible for :-
* Leading collection Team for an assigned portfolio accounts.
* Marketing our company services to get new accounts/portfolios.
* Performance Management by Daily & Monthly review.
* Coaching and Training for new collectors.

Responsible for :-
* Marking and Sales of company product by visiting the famous buyers in the market
* Make analysis of the basket size of the customer
* Feedback management with customer comments on our quality and prices
* Visit high balance customer and provide them with good offers.

Duties Included:
 Performance Management by Daily & Monthly review and conduct a collector development plan for 10 collectors beginning of every month to discuss previous month targets against achievement and setting the goals of the next month.
 Coaching and Mentoring for In-house Recovery Team member on calls routed from quality team and side by side monitoring and coaching on skill focus areas of the month .
 Adheres to the audit & compliance procedure.
 Manage team to achieve a minimum of 85% quality expectations through progressive improvement.
 Distribute allocation among team based on outstanding balances.

Responsible for :-
 Leading auto recovery team for the assigned auto loans bad debts portfolio.
 Organize recovery team work schedule & assigned targets to obtain maximum recoveries in efficient timely manner.
 Evaluating recovery team coordinators for the assigned monthly targets, performance and their compliance to bank rules.
 Allocating & follow-up auto loans recovery portfolio with agency vendors.
 Determine commissions' structure for agency vendors & handling all related invoices on monthly basis.
 Provide management with daily, weekly, monthly and quarterly dept. achievements.
 Determine every agency vendors targets based on their portfolio and provide management with monthly performance letters.
 Make quarterly audit reports for all agency vendors to ensure applying bank rules in handling customers in a professional manner & ensure customers information security.
 Feeding credit risk dept. back with inappropriate lending decisions resulted in recovery cases to enhance the future credit policies.
 Ensure applying CBE & Bank regulations & policies.

Responsible for :-
* Marketing Medical equipments for hospitals and clinics.
* Providing efficient after-sale services to obtain customer satisfaction.
* Handling tenders' financial & technical offers.