Boutique Director
Cartier
Total years of experience :18 years, 1 Months
*- Elaborate annual boutique commercial plan
- responsible for the development and optimization of the boutique performance and profitability by managing the boutique team.
- ensuring excellence in boutique operations and client service.
- achievement of the business boutique targets by ensuring an exceptional client experience and operational excellence.
- manage the team in line with the Maison’s values and supports talent development for individual careers and collective team performance.
- Define together with the area manager the annual strategy and objectives of the Boutique.
- Monitor sales targets and KPI’s (defined by the Retail Manager) and implement annual action plans.
- help in make regular benchmark in malls / street / city to control the market share and define business opportunities.
- Provide monthly reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
- Provide the highest level of service and care to all customers.
- Handle with the highest professionalism all customer service and client issues or unsatisfaction cases.
- Implement an effective data capture & follow up system for clients, prospects, CS and reservations and make regular checks with the team. To be used during daily briefings.
- Make regular “one to one” meeting with sales staff.
- Evaluate sales staff through the annual PMP process, fix the objectives and KPI’s according to guidelines.
- effective Delegations operational activities and establish clear responsibilities within my deputies.
- Establish the yearly training plan in coordination with L&D department.
- Coach my staff “on the job” and make sure they have appropriate trainings to reach their targets in terms of sales, KPI’s…
- Make sure daily that the grooming guidelines are fully respected.
- Implement guidelines defined by brand to ensure full compliance with sales, financial and security procedures.
- Ensure Boutique check list is fully implemented, and that Brand’s guidelines are respected with no exception in additional to the quarterly cycle count.
- Analyze Cartier parameter (Voice of Client feedbacks ) with my team and set up corrective action plans if needed.
- Organize CRM activities within the boutique as per guidelines.
- Propose and manage events in the Boutique to develop new clients, drive sales.
- Handle commissions file with retail director in parallel with finance department according to guidelines.
- Control of the Boutique expenses: discounts, gifts.
- Make sure the boutique is properly maintained (lights, furniture…) and take corrective actions.
- Control the quality of the stock (scratches, watches sticker policies, S2 conditions) and make sure all pieces are handled with extra care and in perfect selling conditions.
* Assess production requirements on a weekly/monthly/quarterly cycle based on the sales forecast and purchasing
* Update POs sheet with current delivery material.
* Provide non-inventory material as it require "purchasing support
* Review purchase requests and ensure authorization limit.
* Follow up each new purchase requests at the system till the end in case with finance to pay or product lines to use.
* Manage vendor relationships and assist in building effective partnerships.
* Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier
* Discuss the defective or unacceptable new material with users from quality control, vendors and others to determine cause of problem and take corrective and preventative action.
* Review the invoice matching hold report and resolve discrepancies.
* Make data filing for all documents and invoices.
* specific review with financial department to be aligned with the cost level to insure success all projects.
* As an Executive Assistant I assisted in all activities in the organization as i was responsible for entering the data in database and thereby updating the record for taking monthly reports
which was an important indicators used by the office Manager.
* Preparing cost and sales analysis and some of most requested financial reports.
* Responsibility for follow up on action plan for all departments such like buyers, logistics, HR, and marketing.
* insure registr the contracts and renewed it as per planed termes and comndetions in a timely manner.
* Responsible to review the purchase request and purchase orders and follow up with the Finance to pay.
* Give advice and Assistance in the preparation of the policy manual and procedures of the Organization matching with the law of Saudi Labor.
* Due to my previous experience in Human resource department I also take part in HR activities and manage some of the activities in HR department like invoice checking, enrollment process, Clearance Actions, Personal Action, and Give advice matching with the procedures for the company.
* Coordinated the training department for effective training for employees which helped in continuous learning and support the growth of the organization.
* Initiate continuous improvements and develop new administrative processes and procedures as needed.
* I started my career as Administrative assistant
* Handling all office affairs involved such this leading position.
* Able runs efficiently and smoothly, establish work priorities, structure tasks and resolve problems.
* Handle private banking accounts of CEO.
* Representative or spokesperson as required and acts as Personal Assistant to CEO.
* Develop and maintain relationships with certain Services companies such as travel agencies, security and maintenance.
* Liaise with specific VIP customers.
* Facilitate company functions and social events.
* Support Company at International exhibitions as needed.
* Oversee records maintenance in accordance with company policy when required, maintain
* Research information needed for appointments, meetings, and business travel.
* Ensures (when required) company registrations and contracts are renewed in a timely manner,
* On meeting topics and participants attend meetings and takes responsibility for follow up on action items, handle assignments based on commitments and deadlines and follow up as required, and compose correspondence, memos and reports.
Bachelor's degree Ain Shams University