Operation Director (GM)
SI Solutions LLC
Total years of experience :24 years, 3 Months
Establish and Maintain Egypt Branch
Build Strategy
Define and agree on the branch targets and objectives
Build the technical and Sales Team
Ensure Customer satisfaction and business continuity
Build and Manage Partnerships and alliances
Customers:
- Etisalat
- Orange
- Caders Agency
- Webkeyz
Managing All accounts in Egypt
Responsible for achieving the Quota
Open new accounts and maintain the customer relationship with the existing ones.
Accounts Managed:
- Etisalat
- Visa
- EBC
- RTA in Egypt
Projects:
- Wifi Manager
- RTA Mobile App (Drivers & Vehicles)
- mVisa for National Bank of Egypt
- mVisa for Bank Misr
15 years+ experience in quality control of real-time systems, applications, portals, leading teams, and managing 80+ engineers. As Sr. Quality Manager for Asset Technology Group, I managed the Quality Assurance and Quality Control Divisions (Functional and non functional teams).
I identified opportunities to increase efficiency and reduce slippages thus maximizing revenue and minimizing leakage and directly responsible for the customer satisfaction by assuring high quality of our products and services delivered. I owned all the testing processes as well as the Quality Management System of the Organization, managing and implementing QA Processes as well and implementing the CMMI in Asset as well as the Agile track Implementation and definition.
My achievements in ASSET included changing the mindset regarding the quality from a supportive function within the organization to be a separate profitable business unit and managing to start with a team of 2 to end up with a team of 80+ engineers divided in 5 units: Services / Products / Non Functional Team / QA in addition to the outsourcing
My job included monitoring, reviewing and evaluating processes, services, and products; and introducing applicable actions and decisions according to these reviews and providing the upper management with the appropriate KPIs for the running activities whether products or services. I also designed the internal systems required for the Quality Division.
Projects & Customers:
- Vodafone Egypt
- Vodafone UK
- STC
- Etisalat
- Mobinil (currently Orange)
- Orascom Telecom
- Stock Market Libya
- GeSS “Dubai e-Gov Portal”, "Oman e-Gov Portal"
- GIA “Emirates e-Gov Portal”, GIA Federal Portal, GIA Corporate Portal
- Global Telecom Portal Revamp
- Railway Egypt Portal
- HSBC Reporting System for CBE
- MCIT Egypt
- Calyon Bank Work flow and portal
- CMA for Ministry of Commerce
- KSA Customs Portal
- KSA Amanat Riyadh
- KSA GLC
- SFD portal in KSA
- Dubai Festival City Portal and DFTC
- Oman GeSS
- Others
Products Covered:
- Jupiter
- Nibru
- CMS
- J-Spider
- J-Fax
- Jupiter SharePoint
- ARROW
- Documentum
- Morasalat
ITWorx is one of the largest software houses in Egypt (800+ employees), I moved from Junior QE to Sr. QE to TL to Product quality Control Lead.
Roles:
- Product (NetCelera "Net optimizer and real time testing was required") quality owner: "The product was acquired by F5 in Feb 2005"
-- Managing QE Team
-- Planning the testing cycle
-- Evaluating and Purchasing required Hardware for testing
-- Responsible for whole team expenses and invoicing with Swan Labs Co. (Sister company)
-- Team Administration for Change Point and Bug Tracker
- Domino for Nokia 6600
-- Design AI Code
-- Testing
- El3ab for Arabia
-- AI coding for Tarneeb / Estimation / Backgammon/ and Basrah
-- Testing
- Mersal Messenger (ICQ / Yahoo / AOL / MSN / Mersal integrator)
-- Testing
- Aptex (word editor for Photoshop / Freehand / Adobe Illustrator for MAC)
-- Testing
- Visio Filter for Corel
- Testing
Achievements:
- Visio Filter first project to acquire Bug free certificate from Corel
- AI Coding for games to Arabia
- MAC testing for Free Hand and Adobe Illustrator
- NETCELERA win Demo 2002 world wide competition
testing the following projects:
- Sudan E-Gov Portal for E-Services (ID and driving license issuing )
- Zohour Club System
- Oman Egyptian International Bank
- Others