Casual Dining & QSR Director Of Operations
Karam Beirut Restaurants Co
Total years of experience :21 years, 10 Months
managing and directing the Casual Dining & QSR Sectors of the company.
Developing both brands for operations excelance and expansion plans through the region.
* Karam Cafe Casual Dining Restaurants ( 4 outlets).
* Karam Express QSR Restaurants ( 10 outlets).
- Managing and directing the operatioons of a new Lebanese fast casual dining concept - Allo Beirut Restaurants.
- Setting and creating the brand SOP's.
- Developing the concept and setting standards for future expansions stability.
- improving and standardizing the brand supply chain and resources.
- setting strategic plans for the a cost effective brand.
- Setting the plan for future expansions in the UAE
- Preparing the brand for expansion and franchising.
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KFC Iraq Brand Operations Manager
Company Official Delegate
Assigned to the company brands management and operations in the year 2016 ( KFC, Hardees, TGI Fridays) design and implement plans to ensure smooth operations and profit based Stores.
Manage crises to pass through and out of the country unrest during the same year.
Strategic planning and menu localization was the main key pillars to stabilize the market.
2017 assigned to Running the KFC operations in Iraq and delegated to expand and make the future expansion plans throughout the country.
the official delegate to the company to all brands.
* New project for catering fully cooked value meals to corporate
* preparations & catering Central Kitchen & Assembly Lines
* Hiring process.
* Coordinating with all related Departments.(finance, Marketing etc….)
* Menu Creation & Customization.
* Full Market Research (Saudi Arabian Market).
* Costing.
* Training Newly Hired & Setting Employees Policies.
* Supply Chain Database Building & Sourcing Accredited Suppliers.
o Managing and operating a new food service company Project, ‘Sunrise/Pastamania Co.’, operating a new casual dining franchise concept:
o Company Pillars:
Hirarichy building and company Structure.
Hiring process for all departments.
company stratigic plan.
o Casual Dinning Italian Restaurant ‘Pastamania’, Successfully Launched.
o Food preperations & catering Mini Commissary, Successfully Launched.
Hiring process.
Coordinating with all related Departments.(finance, Marketing etc….)
Menu building & Fitting.
Full Market Research (Egyptian Market).
Costing.
Training Newly Hired & Setting Employees Policies.
Supply Chain Database Building & Sourcing Accredited Suppliers.
Established a Food Service Company, specializes in:
Creating new brands ( Choco Falls )
Catering & Events
Operating & Restaurants Consulting Projects.
o Identifying trendsetter ideas by researching the industry and related events.
o Discovering and exploring opportunities.
o Screening potential business deals (Import & Export, Food Franchises)
o Studying integration of new venture with company strategies and operations.
o Closing new business deals by coordinating requirements.
o Protecting organization's value by keeping information confidential.
Establishing new food service company specialized in fast food, casual dining restaurants.
Managing and directing projects and franchises operations.
Managing and operating a new food service company Project, ‘Food Makers Co.’, operating both, local & international Brands as follows:
- ‘Food Makers Co.’ company structuring & launching, successfully launched.
- Hirarichy building and company Structure.
- Hiring process for all departments.
- company stratigic plan.
- Quick Casual Dinning Italian Restaurant ‘Pastamania Syria’, successfully launched.
- Food preperations & catering Commissary, successfully launched.
- Hiring process.
- Coordinating with all related Departments.(finance, Marketing etc….)
- Menu building & Fitting.
- Full Market Research (Syrian Market).
- Costing.
- Training Newly Hired & Setting Employees Plocies.
- Supply Chain Database Building & Sourcing Accredited Suppliers.
managing and operating a group of area managers running 15 of Americana restaurants in Saudi Arabia, Riyadh
- Managing over 450 employees in total
- Managing all daily operations through all stores
- supervising and executing all new opening within the chain areas
- setting budgets
- Sales forecasting for the chain
- Expenditure plans for the chain
- Driving the team to exceed customers expectations in service, quality, taste, cleanliness, maintenance to achieve the yearly targets and sales
Managing and operating a group of KFC restaurants in Jeddah, Saudi Arabia.
- Managing over 200 employees in total
- Managing all daily operations through all stores
- supervising and executing all new opening within the area
- setting budgets
- Sales forecasting for the chain
- Expenditure plans for the chain
- Driving the team to exceed customers expectations in service, quality, taste, cleanliness, maintenance to achieve the yearly targets and sales
Monitoring agents, insuring products quality, training new-comers and designing observation sheets & daily analysis.
Answering phone calls, enhancing paper work for the team, monitoring new- comers, performing presentations for new products, coordinating with Technical Support updating & monitoring the Vodafone web-site.
Business Management Major, Management Minor