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Amr Samir, Casual Dining & QSR Director Of Operations

Amr Samir

Casual Dining & QSR Director Of Operations·Karam Beirut Restaurants Co

Saudi Arabia

Bachelor's degree, Management

Work experience

Total years of experience: 23 years, 11 months

Casual Dining & QSR Director Of Operations

February 2021 - Present

Karam Beirut Restaurants Co

Riyadh, Saudi Arabia

February 2021 - Present

managing and directing the Casual Dining & QSR Sectors of the company.

Developing both brands for operations excelance and expansion plans through the region.

* Karam Cafe Casual Dining Restaurants ( 4 outlets).
* Karam Express QSR Restaurants ( 10 outlets).

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Director of Operations (Allo Beirut Street Food Restaurants UAE) limited time project

May 2019 - December 2020

Black Spoon Restaurants UAE

Dubai, United Arab Emirates

May 2019 - December 2020

- Managing and directing the operatioons of a new Lebanese fast casual dining concept - Allo Beirut Restaurants.
- Setting and creating the brand SOP's.
- Developing the concept and setting standards for future expansions stability.
- improving and standardizing the brand supply chain and resources.
- setting strategic plans for the a cost effective brand.
- Setting the plan for future expansions in the UAE
- Preparing the brand for expansion and franchising.
-

Company industry:
Hospitality & Accomodation
Job role:
Management

Country Operations Manager & Company Official Delegate

December 2015 - June 2018

Americana Iraq Restaurants

Erbil, Iraq

December 2015 - June 2018

KFC Iraq Brand Operations Manager
Company Official Delegate

Assigned to the company brands management and operations in the year 2016 ( KFC, Hardees, TGI Fridays) design and implement plans to ensure smooth operations and profit based Stores.

Manage crises to pass through and out of the country unrest during the same year.

Strategic planning and menu localization was the main key pillars to stabilize the market.

2017 assigned to Running the KFC operations in Iraq and delegated to expand and make the future expansion plans throughout the country.

the official delegate to the company to all brands.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Food Service Unit Manager

December 2014 - October 2015

Americana Foods

Jeddah, Saudi Arabia

December 2014 - October 2015

* New project for catering fully cooked value meals to corporate
* preparations & catering Central Kitchen & Assembly Lines
* Hiring process.
* Coordinating with all related Departments.(finance, Marketing etc….)
* Menu Creation & Customization.
* Full Market Research (Saudi Arabian Market).
* Costing.
* Training Newly Hired & Setting Employees Policies.
* Supply Chain Database Building & Sourcing Accredited Suppliers.

Company industry:
FMCG
Job role:
Management

Restaurants Operations & Projects Manager

October 2011 - October 2014

Pastamania Sunrise. co.

Cairo, Egypt

October 2011 - October 2014

o Managing and operating a new food service company Project, ‘Sunrise/Pastamania Co.’, operating a new casual dining franchise concept:

o Company Pillars:
 Hirarichy building and company Structure.
 Hiring process for all departments.
 company stratigic plan.

o Casual Dinning Italian Restaurant ‘Pastamania’, Successfully Launched.
o Food preperations & catering Mini Commissary, Successfully Launched.
 Hiring process.
 Coordinating with all related Departments.(finance, Marketing etc….)
 Menu building & Fitting.
 Full Market Research (Egyptian Market).
 Costing.
 Training Newly Hired & Setting Employees Policies.
 Supply Chain Database Building & Sourcing Accredited Suppliers.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Shareholder & Director Of Operations (Food & Beverage)

May 2011 - October 2012

F.K Restaurants Co.

Cairo, Egypt

May 2011 - October 2012

Established a Food Service Company, specializes in:

Creating new brands ( Choco Falls )

Catering & Events

Operating & Restaurants Consulting Projects.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Business Development Manager

April 2010 - May 2011

Nerhadou International Co. (China Office)

Egypt

April 2010 - May 2011

o Identifying trendsetter ideas by researching the industry and related events.
o Discovering and exploring opportunities.
o Screening potential business deals (Import & Export, Food Franchises)
o Studying integration of new venture with company strategies and operations.
o Closing new business deals by coordinating requirements.
o Protecting organization's value by keeping information confidential.

Company industry:
Pharmaceutical Manufacturing
Job role:
Management

Restaurants Operations Manager (Casual Dining)

September 2009 - September 2010

Food Makers Co. / MGG Group / Pastamania Casual Dinning

Damascus, Syria

September 2009 - September 2010

Establishing new food service company specialized in fast food, casual dining restaurants.

Managing and directing projects and franchises operations.

Managing and operating a new food service company Project, ‘Food Makers Co.’, operating both, local & international Brands as follows:

- ‘Food Makers Co.’ company structuring & launching, successfully launched.
- Hirarichy building and company Structure.
- Hiring process for all departments.
- company stratigic plan.

- Quick Casual Dinning Italian Restaurant ‘Pastamania Syria’, successfully launched.
- Food preperations & catering Commissary, successfully launched.
- Hiring process.
- Coordinating with all related Departments.(finance, Marketing etc….)
- Menu building & Fitting.
- Full Market Research (Syrian Market).
- Costing.
- Training Newly Hired & Setting Employees Plocies.
- Supply Chain Database Building & Sourcing Accredited Suppliers.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

KFC Chain Manager

September 2003 - August 2009

Americana Co.

Riyadh, Saudi Arabia

September 2003 - August 2009

managing and operating a group of area managers running 15 of Americana restaurants in Saudi Arabia, Riyadh

- Managing over 450 employees in total
- Managing all daily operations through all stores
- supervising and executing all new opening within the chain areas
- setting budgets
- Sales forecasting for the chain
- Expenditure plans for the chain
- Driving the team to exceed customers expectations in service, quality, taste, cleanliness, maintenance to achieve the yearly targets and sales

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

KFC Area Manager

September 2003 - January 2008

Americana

Jeddah, Saudi Arabia

September 2003 - January 2008

Managing and operating a group of KFC restaurants in Jeddah, Saudi Arabia.

- Managing over 200 employees in total
- Managing all daily operations through all stores
- supervising and executing all new opening within the area
- setting budgets
- Sales forecasting for the chain
- Expenditure plans for the chain
- Driving the team to exceed customers expectations in service, quality, taste, cleanliness, maintenance to achieve the yearly targets and sales

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Quality Assurance Manager

October 2002 - September 2003

Ameco Tech. Co.

Egypt

October 2002 - September 2003

Monitoring agents, insuring products quality, training new-comers and designing observation sheets & daily analysis.

Company industry:
Telemarketing
Job role:
Quality Control

Customer Service Representative

June 2001 - October 2002

Vodafone Egypt

Egypt

June 2001 - October 2002

Answering phone calls, enhancing paper work for the team, monitoring new- comers, performing presentations for new products, coordinating with Technical Support updating & monitoring the Vodafone web-site.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

6th Of October University

June 2000

June 2000

Bachelor's degree, Management

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Business Management Major, Management Minor
View attachment

Skills

Operations Management
Expert
Operations Management
Expert
Food Cost
Expert
Food Cost
Expert
Photography
Expert
Photography
Expert
Menu Development
Expert
Menu Development
Expert
Sales Driven
Expert
Sales Driven
Expert
Fast learner, team player ,cooperative,very particular about deadlines,flexible and friendly
Expert
Fast learner, team player ,cooperative,very particular about deadlines,flexible and friendly
Expert
Projects Planning & Executions
Intermediate
Projects Planning & Executions
Intermediate
Restaurants Operations
Expert
Restaurants Operations
Expert
Budget Planning
Expert
Budget Planning
Expert
Sales Forcasting
Expert
Sales Forcasting
Expert
Customer Loyalty Programs & Customer Relationship Management
Expert
Customer Loyalty Programs & Customer Relationship Management
Expert
People development
Expert
People development
Expert
People Management
Expert
People Management
Expert
Multi Restaurants Management
Expert
Multi Restaurants Management
Expert
Multi Brands Management
Expert
Multi Brands Management
Expert
Operations Standards
Expert
Operations Standards
Expert
LSM Skills
Expert
LSM Skills
Expert
Business Development
Expert
Business Development
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
restaurants
Expert
restaurants
Expert
restaurants management
Expert
restaurants management
Expert
team management
Expert
team management
Expert
Operations Management
Expert
Operations Management
Expert
Food Cost
Expert
Food Cost
Expert
Photography
Expert
Photography
Expert
Menu Development
Expert
Menu Development
Expert
Sales Driven
Expert
Sales Driven
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
Area Coach Success Routine programme
YUM International Co.
Oct 2006
YUM int. B.Y.A , Beat Year Ago programme
YUM International Co. Dubai
May 2005
Customer Mania plus programme
YUM International CO. Dubai
May 2005
Solving Problems Skills
Vodafone Training Academy
Jun 2001
•CRM Training (Customer Relationship Management)
Vodafone Training Academy
Jun 2001
Effective Communications & Human Relations
The Dale Carnegie Seminar
Oct 2006
Hot-house Department,a training course for Outbound Campaigns in special offers for customers
Vodafone Training Academy
Jun 2001
Essential Management Skills Programme
Logic Consulting
Aug 2009
Brand Concept Training for franchising purposes in Syria & Levant including technical & Brand concep
Pastamania’ Singapore Brand Training
Jul 2009
Executive Development Programme ,Strategic Hospitality Management Program
Cornell Nanyang Institute Of Hospitality Management Athica NY
Jun 2008
Advanced Photography & Lighting Course
Nour El Refae Light Cube Studio
Feb 2013
Visual Basic Interface
IBM
Jan 2001
Developing Champions Prog Leading Shift(LAS) ,Leading A Restaurant(LAR) Leading Multi Rest. (LMR)
Americana Co (KSA)
Sep 2003
Owning Customer Experince
Vodafone Training Academy
Jun 2001
Effictive Listening
Vodafone Training Academy
Jun 2001

Recommendations

Shereen Ahmed Mohamed Oliba

Mar 2013

Mar 2013

area managerSubordinate

leadrership is his gift ....& he is realy talented & huge supporter

Marwa Abbass

Mar 2013

Mar 2013

photographerClient

I consider Amr as one of the most promising ones in his career

Hobbies

  • Scuba Diving
    Advanced open water license
  • horse back-riding
  • Motorcycles
    owner of the website www.bikesegypt.com
  • Pets Owning
    Dogs, Parrots
  • fishing trips
  • Photography
    Pro Practicing - Advanced Photography Courses in : - photography Styles - lighting conditions and equipment
  • Safaries
  • Fitness Training
  • Expeditions & Exploring
    natural reservations, mountains, lakes
  • Campings