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Amr Tafesh, Operations Manager (Senior Management)

Amr Tafesh

Operations Manager (Senior Management)·Maharati Holidays

Saudi Arabia

Master's degree, Public and Administrative Law

Work experience

Total years of experience: 8 years, 1 months

Operations Manager (Senior Management)

May 2023 - April 2026

Maharati Holidays

Sakaka, Saudi Arabia

May 2023 - April 2026

• Strategic Leadership: Leading the complete creation, development, and execution of bespoke tourism
programs for elite clients,
VIP Logistics: Managing high-stakes travel arrangements for Princes, VIPs, and corporate accounts with
absolute precision.
• Operational Audits: Traveling to destinations to conduct field inspections, ensuring ground services mee the
highest quality standards.
« Process Excellence: Managing a professional team of travel consultants and optimizing internal workflows to
boost retention and efficiency.
Company industry:
Travel Agency
Job role:
276

Travel C Regional Specialis

August 2022 - December 2022

Offto Holidays

Al Ahmadi, Kuwait •Hybrid

August 2022 - December 2022

« Curated specialized, high-value itineraries for premium clients in the Kuwaiti market, leveraging market
insights to increase sales revenue by 20%
« Navigated complex luxury travel requirements and multi-currency bookings through advanced CRM and e-
travel software.
Company industry:
Travel Agency

Travel Consultant

July 2022 - December 2022

OFFTO Holiday’s

Al Ahmadi, Kuwait

July 2022 - December 2022

Company industry:
1358
Job role:
Hospitality and Tourism

Ticketing & Hotel R on ML (Technical

December 2017 - August 2022

Albahga Tours

Damietta, Egypt

December 2017 - August 2022

• Departmental Management: Managed the ticketing and reservation departments, handling high-volume
logistics and ensuring technical accuracy.
« Vendor Relations: Negotiated with global airlines and suppliers to secure exclusive inventory and competitive
pricing for group packages.
• System Optimization: Streamlined booking protocols, achieving a 10% reduction in errors through expert use
of GDS and reservation management tools.
Company industry:
Airlines

Head of ticketing department

June 2018 - May 2022

Albahga tours

Faraskur, Egypt

June 2018 - May 2022

Company industry:
1358
Job role:
Hospitality and Tourism

Call Center Supervisor

December 2017 - May 2018

Albahga tours

Damietta, Egypt

December 2017 - May 2018

• Consistently cleared service tickets, effectively managing time and workload using prioritisation and delegation skills.
• Provided exceptional call centre experiences through first-class communication and professional customer care.
• Produced and accurately followed communication scripts to efficiently resolve customer queries.
• Answered calls with positivity and enthusiasm, delivering warm, friendly customer care.
• Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.
• Spoke clearly and politely when resolving telephone queries, providing professional, personalised customer care
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

Mansoura University

January 2022

January 2022

Master's degree, Public and Administrative Law

Egypt

Mansoura University

July 2020

July 2020

Bachelor's degree, Law

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

View attachment

Mansoura University

January 2020

January 2020

Bachelor's degree, English Section

Egypt

Skills

Hotel Reservations
Expert
Hotel Reservations
Expert
Visas
Expert
Visas
Expert
Amadeus
Expert
Amadeus
Expert
Sales
Expert
Sales
Expert
Tourism
Expert
Tourism
Expert
Amadues system
Expert
Amadues system
Expert
MS office
Expert
MS office
Expert
Team work
Expert
Team work
Expert
Achieving goals and tasks in the shortest time
Expert
Achieving goals and tasks in the shortest time
Expert
Team leader
Expert
Team leader
Expert
Ticketing
Expert
Ticketing
Expert
Communication skills
Expert
Communication skills
Expert
Administration
Expert
Administration
Expert
Hotel reservations
Expert
Hotel reservations
Expert
Work under pressure
Expert
Work under pressure
Expert
( English (Speaking and writing
Expert
( English (Speaking and writing
Expert
holidays
Expert
holidays
Expert
CRM
Expert
CRM
Expert
Backages
Expert
Backages
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Airlines
Expert
Airlines
Expert
Tourism
Expert
Tourism
Expert
Amadeus
Expert
Amadeus
Expert
Travel
Expert
Travel
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
ADMINISTRATIVE LAW
Intermediate
ADMINISTRATIVE LAW
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
DESIGN MANAGEMENT
Intermediate
DESIGN MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
Hotel’s and flight’s reservation
Albahga tours
Dec 2017

Hobbies and interests

Ticketing

7x Employee of the month