Assistant Project Manager
etisalat
Total years of experience :15 years, 1 Months
Responsible for:
Data gathering & updating tasks progress in our project chart .
Changing plans based on changes happening during project .
Communicating the new requirements & deliverables to the project manager for his feedback & recommendation .
Monitoring reaction for the new delivered product or service & record it for corrective action if needed .
Defining the expected risk of the result which may drive to change project approach .
Finding solutions for risk register & prepare for follow up & response strategy to control the impact of risk .
Finding the next step for non-resolvable issues to be able to meet project goals .
Recording feedbacks received for any outcome to consider it while executing next step & for farther projects .
Presenting final report for task given & final report to the project manager .
Communicating the project records including limitation of project to concerned team to archive the project materials, results …etc for farther projects & for audit .
Handling customer complaints based on assigned tasks .
System analyzing & comparing customer claims with system findings .
Resolving customer complaints, provide product and service information, process orders, forms, applications ...etc.
Applying corporate quality process in order to provide better customer satisfaction .
Communicating systems limitations to section superiors in order to avoid any bad experience .
Representing my organization to the customer which required high responsibility to act as a company not an employee .
Reporting required enhancements for better work environment .
BSC of education & arts