onsite agent
DHL EXPRESS
Total years of experience :16 years, 6 Months
o Ensuring committed service levels are achieved and improved upon by working closely with DHL operational counterparts across the globe
o Addressing any service related issues that impact on performance while quickly identifying and implementing solutions to those service issues
o Identifying opportunities to improve performance
o Implementing service improvement programs
o Assisting with monthly performance analysis and in the preparation of the monthly and quarterly performance reports for Qatar Airways - Technical Supply Chain with the local DHL Qatar team.
o Attending Qatar Airways-Technical Supply Chain quarterly business review meetings
lead and guide tourists all over Egypt.
• Communicate effectively with tourists and perform their program. • Leading tourists to the archaeological sites and explain them. • Providing tourists with all detailed information and advices needed. • Providing high standard service.