Managed Services ICT Program Director
HUAWEI TECHNOLOGIES CO.,LTD.
Total years of experience :23 years, 0 Months
ICT Program Director for Telecom Egypt “WE” Account
Telecom Egypt or “WE” is a green field LTE Operator, I have been assigned to be MS ICT Program Director
Responsibility:
• Manage both LTE MS project, MSAN Fixed Network and BES IT billing Managed Services project.
• Responsible to manage the transition phase of both Projects (CT & IT) in terms of HR readiness, Processes and Tools.
• Fulfill the contract scope within budget and agreed KPIs and SLA.
• Manage the transformation phase in both CT ( LTE sites & MSAN FM ) and IT billing ( CRM, CBS, Ecare, Eshope and IT Infrastructure.
• Interface with Customer CTO, CIO & Operations Director.
• Successful improved the Program P&L and achieve significant cost saving which improve the GP and CPR of the program.
Responsibility:
• Responsible for Egypt Office’s Managed Services (Operations & Maintenance) business goals and market success; take responsibility for customer satisfaction (Etisalat-Misr, Vodafone Egypt, Orange and Telecom Egypt) .
• Accountable for the end to end Managed Services contract fulfillment and profitability for customer.
• Manage the contracts execution (cost, time and quality) ensuring the fulfillment of all contractual obligations.
• secure delivery compliance to both contractual and business case requirements, avoiding over or under delivery
• Responsible for Managed Services solutions design and development, customer requirements analysis, Cost Calculations, Risk Assessment, project initiation development and launch and business success.
• Ensure the effective operation of the processes and system for customer satisfaction and business excellence.
• Develop team transfer plans at the early stage of Managed Services projects; manage resources integration during project execution; release resources when projects are completed.
• Build Egypt office’s self-owned Managed Services resources.
Managed Services Project Director for Etisalat Misr GSM Network )
Responsibility:
• Responsible for whole network quality and performance (8000+ 2G& 3G sites)
• Responsible for whole network O&M business efficiency ( NOC, Field maintenance, Network Performance Management, Spare Parts Management) with 700+ headcount in the project.
• Responsible for customer satisfaction by improving the network KPIs and reduce the customer OPEX.
• Interface with Customer CTO and Operations Director in regulate meeting and Business needs.
• Responsible for project financial performance and full responsible for the P&L of the project to control the budget and achieve the target.
• Manage the operations and maintenance of the life Network along the hour, this include but not limited to active and passive Network Elements such as MSCs, RNCs, BSCs, BTSs, Transmission, VAS, Electro Mechanical ….etc
• Responsible for the accuracy and quality of work performed by the assigned managers to field maintenance, NOC, Logistics, Spare Parts management staffs to troubleshoot, repair and maintain different system equipment.
• Manage the customer expectation and Crisis Management ownership such as Fuel Shortage crisis, Demonstrations events.
• Relies on experience and judgment to plan and accomplish goals and to achieve the best satisfaction for the customer by the best values of SLA, KPIs and Network Availability.
• Experience in Project Transition and Project Transformation.
Project Director and Head of ISP O&M for Etisalat Misr ISP Fixed Network)
The key responsibilities of my role are:
• Responsible for the whole Fixed Broad Band network (ISP) Operations and maintenance business ( NOC, Field maintenance, Network Performance Management, Spare Parts Management)
• Responsible for the network quality, KPIs, SLAs and QoSs of Managed Services for Etisalat Misr Network thought Egypt (IPDSLAM, Core, Transmission Equipment, …).
• Responsible for management of all MS activities and Resources to ensure that the managed organization understands and maintains the right focus on scope of work and requirements to efficiently achieve set goals.
• Responsible for management of all MS activities and personnel to ensure the well being of all staff in terms of their working environment and conditions of employment.
• Take full responsibility for any changes introduced to the managed network / project its organization, processes and methods that may have effect on the service supply quality vs. contracted scope of work for the service supply.
• Great Achievement in EOT project Model.
iBAHN is partner of choice to the hospitality industry and global provider of digital entertainment and internet solutions.
• Full responsibility for Projects/Operation management in North Africa Region.
• Responsible for the stability and integrity of the region production network.
• Responsible for the deployment of upgrades to region in support of network evolution.
• Responsible for tier 1, 2 and 3 network assurance, ticket management and remote fault resolution.
• Responsible for the region helpdesk function (24/7 call center).
• Supporting Engineering for network design, new product development and testing and type approval
• Liaising with UK team to ensure central systems architecture support the region production.
• Providing technical escalation and support for installation activities, Field activities and conference delivery.
• Responsible for team development and training.
• Creating and maintaining of technical documentation.
MenaCom : was established in 2001 by NTC. Provides plug and play connectivity for guests in leading hotel groups, including Hilton Hotels.
• Full responsible for the Network KPIs and Operational SLA and improve the service quality.
• Planning, scheduling, coordinating, and reviewing the work of Technical staff in activities such as: planning, evaluating, and scheduling new and revised systems, procedures, and equipment; assisting other departments in problem determination, product selection, and special projects;
• Developing strategic plans for the new Services to align with the Company’s mission and departmental goals;
• Hiring or selecting staff; training staff; assigning and reviewing work; leading project teams; preparing project estimates and progress reports; providing direct or functional supervision, including setting performance goals and objectives, evaluating performance, or giving input to others for purposes of performance evaluation;
• Preparing and monitoring a budget; allocating resources to projects; negotiating with other managers for resources for multidisciplinary team projects;
• Establishing the Network Operation Center ( 24/7).
• Providing technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Set up a process and the Process KPIs for monitoring and tracking of support service KPI’s.
• Participated and acquired certificate of ISO 9001:2000.
• Responsibility for overall delivery of rollout plans
• Direct customer interface and management
• Deliver projects and technical support to customer in a cost-effective manner
• Effectively schedule and project manage the delivery team objectives
• Installation, support, maintenance the network solutions ( cabling solutions, DSLAM solution, T-LAN solution, Wi-Fi solution ) on Menacom Properties (Hilton Egypt and Sudan, Meridien Heliopolis , Meridien Luxor, Grand Hyatt and Sheraton, ….).
• Installation of different internet techniques (ADSL, SDSL, Leased Line, Frame relay, Wi-Fi & VOIP) Configuring routers, managed switches and billing systems
• Installation / Maintenance for the network infrastructure, active and passive equipment.
• Hardware/software Support
• Desktop and laptop maintenance hardware / software.
