Region Operations Manager
Giza Systems
Total years of experience :21 years, 10 Months
- Review Projects Target vs Actual Revenue / CM and work closely with all HOPM to ensure it.
- Analyze GAP for Region find the root cause and provide backup plan to achieve region’s Target
- Get Voice of Customer during Customer Satisfaction Survey to improve and drive company strategy towards customers.
- Review new contracts.
- Perform routine visit to customers during project execution to evaluate project progress.
- Participate in study and evaluate all Mega Opportunities in the region.
Responsibilities:
1-EI (Early Involvement) and Bidding Support Manager: Help DPM to Evaluate New Opportunity through Risk and feasibility analysis according to Company processes.
2-IT Tools and Process Leader: Establish Central team to support project operations, monitor and add control points (KCP) along with total project life cycle to improve Rep. Office KPIs.
3-SharePoint system owner: develop new automated and resilient system to archive and accept all project documents among all stakeholders.
4-Internal Audit Manager: Responsible for Audit preparation, Prepare Audit program in accordance with internal audit requirements, prepare and discuss final audit report.
Achievements:
1-Management Improvement award.
2-Achieve ISO 9001:2008, ISO 14001:2004 certifications.
Responsibilities:-
1-Prepares project plans, get management and customer approval.
2-Check contract terms and clauses with customer to identify exact project scope, RAM, SLA and project risks
3-Support contract manager to Conduct procurement with subcontractors to cover all related scope requested by customer.
4-Identify cash flow plan based on customer contract terms and subcontractor payment terms.
5-Monitors rollout progress, ensure project milestones are timely achieved.
6-Get acceptance for work done (PAC/FAC).
7-Review and Monitor Project accounting Profit and Loss based on Project estimated and approved Budget with PFC.
8-Maintain the project finance status (Cost, revenue, Billing and collection) as agreed target with management.
9-Monitor project KPI’s (CPI and SPI) and apply for budget update when necessary.
10-Hold regular meetings with all stakeholders to monitor project progress and discuss any risk during implementation.
11-Manage day to day project implementation with all related difficulties.
12-Approve PO (Purchase Order) of subcontractor based on actual work done.
13-Get customer acceptance (PAC/FAC) preliminary and final acceptance for work done.
14-Ensure all project documents are archived and lessons learned are registered.
Achievements:-
1-Successfully implemented and running of more than 800 Microwave Links.
Responsibilities:-
1-Supervise Installation and commissioning of Swap sites (RTN Series (950, 910))
2-Hold Training for Subcontractor.
3-Revise SOP for Implementation as per Vodafone special requirements.
4-Back office “Migration and circuit creation” Engineer
5-Circuit Creation, Traffic Migration and Network Monitoring.
6-Troubleshooting and Maintenance for Vodafone Core Network using T2000.
7-Hold training to Vodafone 2nd Line (Back Office) Team.
Achievements:-
1-Deliver Training for (RTN hardware Description and Feature Description).
2-Realize agreement of Customer for the SOP.
3-Successfully finished 1st Phase (Pilot Phase which consists of 50 Microwave Links).
4-Smooth Migration of 30% total Core traffic.
5-Deliver Training of Huawei Product (OSN 7500/3500 and T2000) and SDH Principles.
Responsibilities:-
1-Supervise Installation and commissioning of new sites (Transmission Equipments OSN Series(7500, 3500, 2500, 1500)
2-Perform Acceptance Test with Vodafone Team.
3-Integration of New Nodes to existing Ones.
4-Installation of NMS (T2000) to Manage New Equipments.
5-Software Version Upgrade.
6-Integration, capacity expansion for the existing Networks, for Telecom Egypt, Etisalat, Raya-Vodafone
7-Commission and upgrade many sites for Telecom Egypt & Etisalat
8-Hold Training for SDH Principle and Networking, OSN Series Description and T2000 understanding.
9-Support in GTAC (Global Technical Assistance Center)
10-Support in NOC for Etisalat Project (Back office)
11-Site Implementation.
Achievements:-
1-Thanks mail from customer (Vodafone) for achieving “Rollout Model”
2-First Local Employee to Perform Equipment upgrade.
3-Recognized by Vodafone as a “Model Rollout Project”
4-Vodafone requested two extension phases to the Project.
5-Installation of 39 transmission equipments(OSN 3500/OSN 7500)
6-First Local Employee to Perform Equipment upgrade
7-Thank you Letter from Customer “Etisalat” Because of achieving Monthly target.
8-Thank you letter from GTAC Team leader
A) Technical Responsibilities:-
1-Testing new sites (feeders and BTS) using (Anritsu Site Master).
2-Fiber cables Splicing and Testing.
B) Engineering Responsibilities:-
1-Supervise civil work for new sites.
2- Prepare Site Document Report.
3- Invoice preparation for work done.
• PrimaComm Telecom Company
• from Aug 2006 to November 2006
Site Engineer,
Responsibilities:-
1- Installation of DSL network using new technology (T-LAN and ATDSL) in many Hotels as subcontractor for MAGINET (www.maginet.net)
2-Maintenance contracts for "Optical Fiber" networks in "TORAH Cement, ALKHALDAH Petroleum Company".
Further details www.primacomm.com
Planning and Installations Officer, to plan, install and maintain the telephone network of "Telecom Egypt "Company at "El-Dakhlia" province.
Responsibilities: 1- New Land line Planning.
2-Getting Permission from responsible authority (water, electricity, traffic, Municipality) on weekly bases schedule
3-Supervision of Civil Works which Includes (Excavation, cable Laying, installation of Manholes, cables welding, Testing of cables)
4-Prepare All documents (Electrical Planning drawing, conduit Drawing, Civil Survey Drawing, Key Map, as built Documents etc
5-Prepare Invoices and Balance sheet for Handover of the project with total of 255, 000 telephone lines and total value for contracts of "56, 000, 000 EGP".
PC/Printer Hardware Maintenance Engineer and trainer for (Network Fundamental, Advanced Hardware (A+) and Microsoft office tools.
• Ain Shams University, Cairo, Egypt. Date of Graduation: 2002. B. Sc. Electrical Engineering, Communications & Electronics department. Cumulative Grade: GOOD.
• National High School Diploma (Ameer Elshoa'ra High school), July 1997.
