Amro Naem

● Contribute to the strategic planning and execution of IT infrastructure initiatives aligned with organizational objectives.
● Lead and coordinate cross-functional IT projects from requirements assessment through implementation and final delivery.
● Support annual IT budgeting and resource allocation planning, ensuring cost-efficiency and operational sustainability.
● Oversee technology upgrades, system deployments, and infrastructure enhancements across multiple departments.
● Participate in IT procurement planning, vendor evaluation, and technical specification development.
● Supervise daily IT operations, ensuring service continuity, system reliability, and performance optimization.
● Act as a liaison between IT and internal stakeholders to translate operational needs into technical solutions.
● Monitor team performance, provide guidance, and contribute to staff development and evaluation processes.
● Prepare periodic performance and progress reports for senior management.

● Designed, implemented, and maintained core network infrastructure, ensuring reliable connectivity across multiple branches.
● Troubleshot and resolved complex network issues to maintain high system uptime.
● Managed Data Center cabling and infrastructure documentation.
● Administered enterprise communication systems including Office 365.
● Executed and managed the organization's surveillance system.
● Executed and managed the organization's telephony migration project.
● Monitored network performance, implemented improvements, and documented technical procedures.

➢ Design and implement Leased-line scenarios for customers.
➢ Configuring leased line devices (Client side, Runnet side and all devices in the middle).
➢ Leased line support (onsite and remotely).
➢ Cooperation with onsite technicians.
➢ Maintenance, monitoring and checkup for all network devices.
➢ Solving Internal Network Problems.

➢ Maintain computers (software & hardware).
➢ Assessing required skills for maintenance personnel.
➢ Creating maintenance procedures.