Customer Service Manager
CHEP
Total years of experience :10 years, 2 Months
Present - CHEP by Brambles ( Logistics and Business Solution ).
Customer Contact Team Manager For Middle East & North Africa:
• Organising and managing subordinates
• Responsible for managing Jeddah office team from people and facilities management role and being the liaison
with the MELT in Middle East HO on any requirements for the Jeddah office.
• Manage the implementation of new business and /or product offers including create new accounts, load rates
and Onboarding
• Manage systems of key accounts, by building relation and health check accounts report to insure full visibility.
• Solve clients/staff CHEP systems technical issues, implement best practice based on analysis.
• Ensure optimum levels of CCT and customer service are being maintained. Insure, to Staff/clients meets the
KPI’s by driving knowledge and education.
• Assist with the credit control team ( Finance) function in collection payments.
• Control and manage the cash sales customers and deposit management system ( Onboarding, SOP’s, Audit ..)
full management on sales segmentation.
• Assist with projection and yearly planning for Clients/Staff
• Stock Counts and manage recoveries as per process to support Audit.
• Build up SOP’s ( standard operation procedure ) ensuring best practice for department.
• Mange accounts Proactively reconciliations, invoices and translations with EY.
• In-depth analyzing of monthly reports to be shared to MELT; making sure cross functional approach.
• Increase E business proficiency, revenue from customer service perspective.
• Finding and hiring new talent, especially with the aim to increase Saudization
Key Achievement in CHEP:
- Participated in brambles audit for 2018, Succeeded to solve suspended movements for more than 3 years.
- Received Award of the top employee as representative of Saudi Arabia office.
- Taking the incentive to drive new producer of merging to department ( to enhance office/filed relationship)
- Preparing monthly brief after collecting data from internal departments and clients.
- Checking executions and implementations of off-shelf displays by our merchandisers.
- Checking offers display VS planed targets on weekly basis.
- Managing POSM distribution and implementation.
- Insure clients claims and inquires has been met.
- Preparing weekly meeting, discussing filed work with target execution.
- Weekly Problem solving meeting with departments partners.
- Planning next month’s targets and assigning job requirements to the team assigned.
Among the tasks related to my work a process customer's services request so that customer orders directed to the section which taking into account the type of request as complaints or financial claims or to inquire about the products provided by bank such as finance or credit cards and other products.
Gradutated with high diploma + have got an internship at SADAFACO.