Customer Service Representative
CHABROS International Group
Total years of experience :9 years, 7 Months
Answering incoming calls for inquiries.
Research and provide required information using available resources
Handle and resolve customers complaints
Provides customers with product and service information
Process orders for delivery.
Producer and Supplier of wood, veneer and other building materials
Keeping records on business process using SAP ERP System
Responding enquiries and correspondences on Outlook
Identify and assess client’s needs and promoting products to increase sales,
providing alternative in case of product unavailability
Answering phone calls and attending to walk in clients.
Maintaining an organize Filing System
Preparing Product Quotations and Proforma Invoices
Handling Local Purchase Orders (LPO) and finalizing Stock Orders to be forwarded
to the Warehouse Dept.
Handling Correspondences to the suppliers for the materials to be used in item
production.
Communicate and cooperate with warehouse supervisor to prepare and complete
orders for delivery.
Warehouse and Logistics
Preparing Delivery Orders
Arranging driver schedules for product deliveries.
Perform Inventory controls on SAP ERP System and keep quality standards for
audits.
May 28, 2014