Marketing Manager
Desage Group ( Sally Williams & Tchaba Tea)
Total years of experience :15 years, 1 Months
• Responsible for marketing of company products and service to the right market whether B2B or B2C
• Demonstrate technical marketing skills and company products knowledge.
• Executing and fulfilling the actual marketing plan.
• Managing the sales and purchasing department.
• Achieving frequent, timely and positive coverage across all available media.
• Managing the entire product line life cycle from strategic planning to tactical activities.
• Conducting marketing research in order to identify market requirements for current and future products.
• Maintaining professional internal and external relationships that meet company core value.
• Establishing and maintaining effective working team relationship with all support departments.
• Responsible for recruiting new supplier
• Preparing Marketing and PR plans
• Executing and fulfilling the actual marketing plan
• Managing the sales and purchasing department
• Prepared and implement sales and promotion events
• Interviewing and hiring of employees
• Contacting perspective clients, setting up meetings
• Set up of events, out sourcing requirements
• Preparing proposals for potential clients
• Preparing themed events, providing necessary collaterals to promote the event
• Proposal for promotion true media
• Following up with the deadlines
• Interviewing and hiring of employees
• Setting a budget for wages, supplies and equipment and other expenses the café will have.
• Determining the correct amount to charge for various items on the menu from coffee and beverages through to food items.
• Greeting and talking with customers, getting feedback regarding both items offered on the menu and service to the customers.
• Hiring, training, supervising, promoting or firing staff as required.
• Setting and supervising the schedule for the staff
• Training the staff.
• Assuring guest satisfaction.
• Meeting with vendors and salespeople to order various food and supplies from various companies.
• Handling guests complaints and recommendations.
• Ensuring compliance with set Service Quality Standards.
• Monitoring and Managing high Quality Standards of Food and Beverages.
• Managing invoices, and their payments.
• Handling inventory checks for consumables required & replenishment for the restaurant.
• Making minor and major decisions for the store.
• Closely monitoring available and remaining stocks for replenishment.
• Taking charge in merchandising displays and store promotions.
• Closely monitoring monthly sales target and setting flags accordingly.
• Submitting monthly reports to the manager with clear business visibility.
• Attending external phone calls.
• Managing promotional campaigns and seasonal programs.
• Ensuring customer satisfaction, promoting an ‘Always Smiling’ atmosphere to the customers.
• Handle official customer complaints and queries.
• Taking minutes for all legal meetings and proceeding carried out for the City Council.
• Administration activities including filing, emailing, communication circulation, and data entry.