Anagha Nadarajan

Customer Experience & CX Systems
• Customer Experience Management (CSAT, SLA, AWR Compliance)
• CX Qualtrics Management Software
• CX Genesys Cloud (Team Lead & Super User)
• CX Oracle Customer Feedback Survey
• Complaint Management & Service Recovery
• Customer Journey Analysis & Feedback Trend Analysis
Analytics & Reporting
• Power BI (Dashboards & CX Reporting)
• Microsoft Excel (CX metrics, SLA tracking, analysis)
• Oracle User
• Performance Reporting & Root Cause Analysis
Leadership & Operations
• Leadership & Regional Team Coordination
• Stakeholder & Cross-Functional Communication
• Process Improvement & Operational Efficiency
• Training, Coaching & User Support & CRM Systems

• Coordinated office activities including candidate screening and interview
scheduling.
• Managed calendars, approvals, and digital document archiving (ETAS).
• Supported GM and HODs in operations and welfare projects.
• Organized events, meetings, and handled confidential correspondence.
• Facilitated cross-departmental coordination for smooth workflows.

• Managed HNW client portfolios, operations, marketing, and product penetration.
• Maintained strong customer relationships and contributed to focused product
sales.
• Monitored CRM data and implemented strategies to increase market share.

• Handled full-cycle recruitment, performance management, and HR
documentation.
• Created and maintained employee databases, organized training programs, and
facilitated communication processes.
• Conducted performance evaluations and supported HR strategies across the
organization.