SR PROPOSALS ENGINEER
Schneider Electric - United Arab Emirates
Total years of experience :18 years, 8 Months
Understanding RFQs, ITBs, and generating cost-effective solutions; conducting technical trainings and proposal presentations, coordinating & providing technical support, managing a team and liaising with clients, partners/principals, related to projects on DCS, Safety Systems, PLC/RTU, SCADA, Instrumentation and Control
During my tenure with Schneider, I managed to get certified Failure Safety Engineer TUV and PMP.
Currently pursuing Certification Automation Professional from ISA.
• Responsible for providing advanced technical support, consultation and remote diagnostics for the DeltaV/PlantWeb Systems for end user customers and engineering organizations worldwide i.e. includes identifying potential product design or quality issues, workarounds for such product issues and consults Product Engineering in using advanced diagnostics tools.
• Determines resources required in resolving product issues within the team, e.g., troubleshooting tools, etc.
• Understands client processes and their relevance to the companies’ products and solutions.
• Owns customer issues and provides timely updates, and sets escalation priority \{(to Product Engineering in Austin TX. (USA) and Leicester (UK)\}.
• Prepares quotations for advanced services e.g. DeltaV network audit and on-site troubleshooting
• Author and Reviewer of a number of Knowledge Based Article that serve as technical reference of Emerson country offices and representatives, customers worldwide
• Appointed as department internal auditor for ISO (International Organization for Standardization) certification
Reporting directly to Managing Director overseeing services projects and tracking project performances
Assisted in managing project from initiation to closure i.e., ensuring all services projects are delivered on times, within scope and within budget.
Coordinated internal resources and third parties/vendors for execution of services projects.
Efficient communication and managing the relationship with the client and all stakeholders.
Completed proposals related to Valves, actuators, instrumentations Piping, skids (metering, pressure reducing & HIPPS) and generator sets.
Conducted presentations to Customers, EPCs during project meetings
Key Accomplishment:
Acted Project Manager In House and Coordinator after 6 months service
• Conducts technical training on Computer and Advanced Network Troubleshooting
• Configures and install networks such as LAN, MAN and WAN (Internet connections)
• Provides advanced assistance in the installation, maintenance and troubleshooting of networks which use hubs, switches, modems, routers, print servers, etc
• Assists walk-in clients with problems on their PC’s, LAN’s and internet connections.
• Designs and plans training modules and presentations.
• Assists and participates in management decisions and proposals
• Evaluates and trains candidates hands-on troubleshooting of PC and network problems
• Provides second level support i.e. advanced after-sales troubleshooting skills
• Reviews, scrutinizes and monitors “in-house” and contracted and privatized services, focusing on cost, efficiency and customer service.
• Develops new contracts that will increase acquisition flexibility, decrease the cost of obtaining the product/service, and improve the overall speed and efficiency of delivering service to Customers
• Plans, implements and maintains an engineering and construction costs database for use in costing capital project works and services.
• Prepares standardized bidding and contract documents which includes technical and commercial submittal
• Participates with project engineers in costing projects and preparing bid and contract documents
• Provides effective instruction in line with ECE major subjects particularly Microwave and Satellite Systems Design and Telephony
• Prepares and conducts lectures and workshops in line with Communications systems design
• Initiates and develops course material
• Tasked as a senior coach of ECE quizzers, regional and national level
• Tasked as primary adviser of IECEP - TIP (school level)
Graduated full five-year scholar Top 10% of graduating class Acquired high rating in ELECTRONICS & COMMUNICATIONS ENGINEERING licensure examination