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Anam  Ansari , Customer Service

Anam Ansari

Customer Service·Smile Group Private Limited

India

Master's degree, bachelor of arts

Work experience

Total years of experience: 3 years, 2 months

Customer Service

February 2022 - March 2025

Smile Group Private Limited

Dubai, United Arab Emirates

February 2022 - March 2025

• Used approved scripts and personalized communication to de-escalate angry customers
during telephone interactions.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

Delhi University

January 2024

January 2024

Master's degree, bachelor of arts

India

delhi university

January 2024

January 2024

Bachelor's degree, bachelor of arts

India

IGNOU

January 2024

January 2024

High school or equivalent, Spanish

India

Delhi University

January 2024

January 2024

Bachelor's degree, bachelor of arts

India

Skills

German
Expert
German
Expert
French
Expert
French
Expert
Spanish
Expert
Spanish
Expert
English
Expert
English
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EQUIPMENT OPERATION
Intermediate
EQUIPMENT OPERATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
SALES
Intermediate
SALES
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Languages

English
Expert
Hindi
Native Speaker
Spanish
Expert

Training and Certifications

Training
Spanish language 6 months certificate
ignou
May 2022
Show credentials

Hobbies

  • playing volleyball, learning language, travelling, interacting with new people